Job Description
PEOPLCONQUEST RH a HR recruitment company is looking for one of our clients that work in several cruise lines:
Job Description – Assisstant Manager
Position Title: Assistant Manager Location/Office: Shipboard
Reports to: Retail Manager Department: Cruise Line Retail
Job Purpose: The Assistant Manager is responsible for leading the performance of a team, guest experience and
operations for designated category environments on a premier luxury cruise ship.
Essential Duties & Responsibilities:
Team Leadership & Talent Development; Establishes and holds individuals responsible to guest and sales targets, in partnership with the Retail Manager.; Ensures the sales team is skilled in our client guest experience, sales behaviors, and product knowledge.; Provides feedback and coaching to ensure our client and Cruise Line guest experience standards are championed while driving business performance.; Conducts ongoing talent assessment and establishes development plans.; Addresses associate concerns in a reasonable and fair manner, helping to create a stronger, healthier place to live and work.; Multi-Boutique Retail Sales & Store Operations; Champions the Starboard Way and models the behavior by example, inspiring excitement and belief.; In partnership with the Retail Sales Manager, develops sales strategies to meet or exceed established guest service ratings and financial objectives.; Actively communicates sales information with the Retail Sales Manager, peers, and team.; Targets guest information, provided by the Retail Sales Manager, to enhance guest experience and maximize revenue.; Analyzes performance, recommends changes, and implements actions to increase results of designated categories.; Guest Experience & Onboard Relationship Management; Creates an upbeat, friendly atmosphere that is consistent with the our client way.; Maintains a strong floor presence ensuring the team is delivering the best experience according to our client way.; Builds relationships with onboard management to provide transparency and foster collaboration.; Schedules and organizes talent in order to meet guest and business needs.; Operational Excellence; Oversees all store operational standards and administrative duties and timely opening and closing of the store.; Adheres to keeping the sales team informed and enforces all our client and cruise line policy and procedures, including MLC, asset protection and inventory control.; Reports any incidences of illnesses/work related injuries in a timely manner.; Assistant Manager Talent Profile
QUALIFICATIONS: Education & Experience; 1-2 years management experience in retail or hospitality preferred; luxury guest experience is of interest. Proven track record of driving sales performance through business development activities including events, networking, and clienteling.; Proven track record of developing and inspiring talent at all levels.; Minimum high school diploma, associate degree or beyond preferred; studies in retail or hospitality is a plus.; Knowledge, Skills & Abilities; Respects and understands others and displays multi-cultural awareness.; Proactively builds and manages guest, management and team relationships.; Flexible mindset, able to adapt and thrive in a dynamic and high paced ship culture. Able to anticipate and solve problems, act decisively, and persist in the face of obstacles. Able to assess people and has a proven record of talent development.; Strong interpersonal and communication skills.; Possess integrity and professional business standards.; Proficient knowledge of MS Excel, Word and Power Point.; Success Measures; Achieves sales targets for designated categories. Achieves fine jewelry targets (sales).; Defined specialist succession plan.; Effective and efficient execution.; Responsible for leading the Starboard Way - improves NPS- delighted guest (depending on CL/TBD).;
Key Competencies
Conflict Management; Sizing Up People; Composure; Motivating and Influencing Others Decision Quality; Managing & Measuring Work Cross Cultural Agility; Non-Negociables
Model Characteristics; Determined, decisive, thorough, inspirational, resilient, dynamic, courageous; Must be at least 21 years old.; Able to travel and live/work on a ship. Able to work 6 month contracts. Able to work 7 days a week, up to 77 hours. Possess a valid passport and when possible a seaman book copy.; Able to stand for long periods of time.; Able to physically participate and effectively contribute in cruise line’s boat safety and emergency life-saving drills as required.; Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required.; Proficient English reading, writing and speaking skills.; Send us your resume with Ref AM_CRUISES for our email recrutamento@peopleconquest.com
Job Tags
Work at office, Flexible hours,