Job Description

Title : Associate Business Operations Analyst

Location : Greensboro, NC | Hybrid – onsite 3 days per week

Job Type : Contract (12 months)

Compensation : $18 - $20 p/h W2

Industry: Chemical Manufacturing

About the Role

We are seeking an Associate Business Operations Analyst to support field operations for a leading global provider of water, hygiene, and energy technologies. This role focuses on managing operational processes for quick-service and full-service restaurant accounts, ensuring accurate reporting, billing alignment, and efficient installation workflows. You will play a key role in driving process improvements and supporting automation initiatives that enhance customer experience and operational efficiency.

Job Description

As an Associate Business Operations Analyst – Field Support, you will:

• Process and verify construction reports for new and remodeled restaurant locations.
• Respond promptly to inquiries from customers, account managers, and field teams.
• Update and modify reports based on field feedback to maintain accuracy.
• Submit installation order requests and set up account numbers in SAP and CRM systems.
• Review and update billing information to ensure proper account alignment.
• Collaborate with account managers to resolve billing discrepancies and support customer-facing communications.
• Contribute to process improvement projects focused on workflow efficiency and automation.

Qualifications

Required

• Associate degree in Business Administration or related field.
• 5+ years of professional experience, particularly in customer-facing and sales support roles.
• Strong IT/technical aptitude to implement updated processes and troubleshoot systems.
• Proficiency in SAP applications and CRM systems.
• Intermediate Excel skills (pivot tables, formulas, data analysis).
• Strong business acumen with adaptability to technology-driven solutions.

Preferred

• Troubleshooting skills to support automation and sales initiatives.
• Strong organizational skills with the ability to manage multiple tasks.
• High attention to detail and accuracy.
• Self-motivated and proactive approach to work.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: .

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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