Associate Director of Information Technology Job at SilverSearch, Inc., Philadelphia, PA

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  • SilverSearch, Inc.
  • Philadelphia, PA

Job Description

Position Summary:

The Assistant IT Director supports the Director of IT in managing the technology infrastructure of a large-scale events management firm, including both internal operations and large-scale events.

This role blends technical expertise in networking and systems administration with client-facing responsibilities such as service design, pre-event planning, and influencing IT service choices. The position requires strong Cisco networking experience, Microsoft-based system management, tech pre-sales experience, and a proactive, customer-service approach.

Key Responsibilities:

  • Assist in managing day-to-day operations of the IT department and staff.
  • Support and maintain LAN/WAN systems, including Cisco routers, switches, firewalls, and Meraki networks.
  • Configure and manage Microsoft computing environments, both physical and virtual (VDI).
  • Ensure integrity and security of network and data environments.
  • Respond to and troubleshoot system/network issues; provide on-call support as needed.
  • Collaborate with event services teams to assess and recommend IT solutions for events.
  • Attend client meetings and site visits to evaluate needs and suggest service packages.
  • Document network configurations and maintain technical records.
  • Contribute to IT budgeting and planning.
  • Serve as a backup to the IT Director and take the lead when necessary.

Required Qualifications:

  • Bachelor’s degree in a technical field (mandatory).
  • Minimum 5 years of hands-on experience in:
  • Cisco network hardware (routers, switches, ASA firewalls).
  • Virtual environments (VMware, Hyper-V).
  • Active Directory management.
  • Strong understanding of TCP/IP, OSI model, DNS, DHCP, and related protocols.
  • Proven ability to troubleshoot and resolve complex IT issues.
  • Experience in wireless networking and virtualization technologies.
  • Excellent written and verbal communication skills.
  • Ability to work flexible hours, including occasional weekends.
  • Must be client-oriented with some sales or upselling experience.

Preferred Certifications:

  • Cisco CCNA or CCNP

Job Tags

Flexible hours,

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