Job Description

About the Role

As one of our New York City B2B Operations Supervisors, you will take on challenges that exist where Operations and Customer Service meet. You’ll play a critical role in identifying, troubleshooting, and improving issues to achieve outstanding customer results. In this role, you’ll own the B2B operations of our market as well as support the City Operations Manager with management, oversight, and support of all B2B (business to business) accounts as well as support special projects as needed.

There is a huge upside to this role -- Operations Supervisors at Rinse have developed unique and specialized knowledge of Rinse processes, which allows them to take on national leadership roles within the company.

In this role, you will...

• Be a person-of-all-trades support of New York Operations: warehousing, inventory control, and quality control checks on customer orders.
• Support our City Operations Manager with the oversight and management of B2B (business to business accounts) as needed
• Assist with managing our workforce of W2 delivery drivers and warehouse associates, ensuring they provide a stand-out experience for our customers.Manage and oversee the support of active customer issues: service complaints, internal investigation, and problem-solving.
• Maintain communications with our customer service team, operations, cleaning partners, and potentially our client stakeholders
• Develop and implement systems that prevent customer issues from happening in the first place.
• Work closely with the City Operations Manager, Rinse Corporate team members, and various functions to help New York grow and scale as one of our largest markets.
• Solve operational challenges by identifying gaps, recommending process improvements, and execute upon your suggestions.

As the ideal candidate, you are...

• Have an Associates or Bachelors degree and/or relevant work experience
• Have worked at a Start-up and thoroughly enjoyed it
• Very comfortable with change and ambiguity
• Able to work a flexible schedule - day shifts, night shifts, overnight shifts as needed, to support this dynamic part of our building
• Able to be on-site at our warehouse or able to travel to our B2B partners and cleaning partners located throughout the city.
• Biased towards action and ready to hit the ground running to support the Day, and possibly evening operations.
• Have an eye for continuous improvement
• Data-driven and are able to develop your own analytics to support a hypothesis
• A strong and proactive communicator in the face of rapid change and adaptation
• A team player and self-starter mindset: comfortable in a fast-paced environment and taking initiative with limited resources; data-driven and action-oriented; creative and willing to roll up your sleeves.
• An ability to multitask and ruthlessly prioritize.
• Strong interpersonal skills: You must be able to represent Rinse to business partners and the public.
• Able to pass a MVR and Background Check
• Plus if you are bi-lingual (Spanish or Mandarin) and past experience with Slack
• Plus if you have your own vehicle as well

You’ll Love Working at Rinse Because…

• We have built a high-caliber team and have a tight-knit, collaborative work environment that values honesty and open communication
• You will take pride in creating interesting and impactful work at a promising startup that you would be proud to tell your mom about!
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation policy, 401k, flexible work and office hours, and Rinse credit towards Laundry/Dry Cleaning!
• Our office is located in Bushwick area of Brooklyn, NY

About Rinse

Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.

We launched in 2013 and are currently in San Francisco, Los Angeles, Washington, D.C., Chicago, Boston, and New York City with plans to launch multiple new markets in 2023. We've grown at double digit month-over-month rates since launch, have created a differentiated service our customers love, and have a model where the economics actually work.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We are looking for stars to join our team and can’t wait to hear from you.

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