Job Description

About the Company

A well-established restoration services company with nearly 40 years of experience is looking for a Bi-Lingual Customer Service Coordinator to support day-to-day operations. We specialize in helping homeowners and businesses recover from water damage, fire damage, mold, and other property disasters. Our mission is to provide fast, compassionate, and professional service during times of need. This job is located in the Mount Vernon area of Alexandria, VA. Preference will be given to candidates that live within a reasonable commuting distance (roughly 10 miles). Looking for Bilingual Candidates that are fluent in Spanish!

About the Role

As a Customer Service Coordinator, you’ll serve as the first point of contact for customers, coordinate technician schedules, and ensure timely service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about helping people in challenging situations.

Key Responsibilities

• Answer inbound calls with professionalism, urgency, and empathy
• Dispatch technicians and manage the daily service schedule
• Serve as a communication bridge between customers, field staff, and internal teams
• Update job records and maintain accurate documentation in company systems
• Follow up with customers to ensure satisfaction and gather feedback
• Support the team with general administrative and coordination tasks

What We're Looking For

✅ 2+ years in customer service, dispatching, or administrative coordination

✅ Experience in restoration, construction, or field service industries is a plus

✅ Excellent verbal and written communication skills

✅ Strong organizational skills and attention to detail

✅ Comfortable working under pressure and juggling multiple priorities

✅ Proficient in Microsoft Office; ability to learn internal software systems quickly

What We Offer

• Competitive salary
• Monday to Friday schedule – no weekends
• A stable and supportive work environment
• Opportunity to make a real impact during people’s times of need
• Paid training and long-term growth potential
• Excellent Benefits

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