Job Description

Position Overview

Seeking two experienced Business Analysts to support the implementation of a large-scale, complex Records Management System within a local government environment. The Business Analysts will work within the Information Technology Department, collaborating closely with software developers, business stakeholders, IT leadership, and a vendor solution provider to ensure successful delivery of a vendor-based application.

This role focuses heavily on business process analysis, requirements gathering, documentation, stakeholder collaboration, change management, and system implementation support throughout the full project lifecycle.

Key Responsibilities

• Analyze and understand existing business processes and identify opportunities for improvement.

• Develop as-is and to-be process diagrams and maintain requirements traceability matrices.

• Gather, define, and document business and system requirements, translating them into user stories and technical specifications.

• Collaborate with cross-functional teams using Waterfall and Agile methodologies to manage business analysis deliverables.

• Facilitate workshops, interviews, and meetings with business and technical stakeholders.

• Support change management activities, including impact assessments, training materials, and end-user support during transitions.

• Prepare documentation such as requirements documents, test plans, user stories, diagrams, and reports.

• Coordinate and support system testing, including test planning, test case development, and execution.

• Assist with user training and ensure alignment between requirements and system functionality prior to deployment.

• Provide regular status updates, reports, and presentations to stakeholders and project leadership.

• Monitor post-implementation performance and recommend system enhancements to improve efficiency and user experience.

• Identify risks and issues related to business analysis activities and proactively mitigate or escalate as needed.

Required Experience & Skills

• 7+ years of experience delivering complex IT software projects within large organizations.

• Proven experience across the full software implementation lifecycle (requirements, design, development, testing, training, deployment, and support).

• Strong background in business process analysis and stakeholder collaboration across multiple departments.

• High proficiency in documentation, including:

  • As-is / To-be process diagrams

  • User stories

  • Requirements documentation

  • Test plans and related deliverables

• Strong analytical, problem-solving, and critical-thinking skills.

• Excellent written and verbal communication skills with the ability to clearly convey complex ideas.

Technical Skills

• Extensive experience with Microsoft tools, including:

  • Microsoft Word, Excel, PowerPoint, Outlook

  • Microsoft Project

  • Microsoft Teams

  • SharePoint

  • Azure DevOps

• Ability to leverage these tools for documentation, collaboration, and project tracking.

Education Requirements

• Bachelor's Degree in:

  • Business Administration

  • Computer Science

  • Information Systems

  • or a related field

• Seven (7) years of relevant experience in business analysis, software implementation, and Agile methodologies is required.

• Additional relevant work experience may substitute for formal education on a year-for-year basis.
  

Job Tags

Work experience placement, Local area,

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