Seeking two experienced Business Analysts to support the implementation of a large-scale, complex Records Management System within a local government environment. The Business Analysts will work within the Information Technology Department, collaborating closely with software developers, business stakeholders, IT leadership, and a vendor solution provider to ensure successful delivery of a vendor-based application.
This role focuses heavily on business process analysis, requirements gathering, documentation, stakeholder collaboration, change management, and system implementation support throughout the full project lifecycle.
Key ResponsibilitiesAnalyze and understand existing business processes and identify opportunities for improvement.
Develop as-is and to-be process diagrams and maintain requirements traceability matrices.
Gather, define, and document business and system requirements, translating them into user stories and technical specifications.
Collaborate with cross-functional teams using Waterfall and Agile methodologies to manage business analysis deliverables.
Facilitate workshops, interviews, and meetings with business and technical stakeholders.
Support change management activities, including impact assessments, training materials, and end-user support during transitions.
Prepare documentation such as requirements documents, test plans, user stories, diagrams, and reports.
Coordinate and support system testing, including test planning, test case development, and execution.
Assist with user training and ensure alignment between requirements and system functionality prior to deployment.
Provide regular status updates, reports, and presentations to stakeholders and project leadership.
Monitor post-implementation performance and recommend system enhancements to improve efficiency and user experience.
Identify risks and issues related to business analysis activities and proactively mitigate or escalate as needed.
7+ years of experience delivering complex IT software projects within large organizations.
Proven experience across the full software implementation lifecycle (requirements, design, development, testing, training, deployment, and support).
Strong background in business process analysis and stakeholder collaboration across multiple departments.
High proficiency in documentation, including:
As-is / To-be process diagrams
User stories
Requirements documentation
Test plans and related deliverables
Strong analytical, problem-solving, and critical-thinking skills.
Excellent written and verbal communication skills with the ability to clearly convey complex ideas.
Extensive experience with Microsoft tools, including:
Microsoft Word, Excel, PowerPoint, Outlook
Microsoft Project
Microsoft Teams
SharePoint
Azure DevOps
Ability to leverage these tools for documentation, collaboration, and project tracking.
Bachelor's Degree in:
Business Administration
Computer Science
Information Systems
or a related field
Seven (7) years of relevant experience in business analysis, software implementation, and Agile methodologies is required.
Additional relevant work experience may substitute for formal education on a year-for-year basis.
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