Job Description

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors . This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Certified Medical Assistant Career Ladder!

Job Summary:

The Certified Medical Assistant (CMA) will serve as a key member of the patient care team in an ambulatory setting. This position will work closely with providers across multiple specialties as well as with other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture in alignment with our values of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities:

• Greet and interact with patients, visitors, vendors, and all faculty and staff.
• Prepare patients for their visit including:
• Pre-visit organization of information, performing patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).
• Assisting patients as needed with walking, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Serving as a chaperone in the exam room as requested.
• Assisting physicians with examinations, procedures, and department-specific therapies that does not require medical judgement or decision making.
• Performing phlebotomy duties and point-of-care tests such as urinalysis and pregnancy tests.
• Preparing and labeling collected specimens and ensuring timely delivery of specimens to appropriate designation.
• Ensuring that proper labs are drawn and documented via Epic. Assisting in troubleshooting missing labs from Epic as instructed by supervisor.
• Entering orders in Epic as required.
• Notifying physicians and nurses of emergencies and performing first aid.
• Maintain patient and workplace safety by:
• May remove sutures or staples under the supervision of a physician or other appropriately licensed person, provided that the patient is evaluated, at a minimum, immediately before the procedure by an appropriately licensed professional.
• Open sterile packages, under the continuous and direct supervision of an appropriately licensed and credentialed individual.
• Under the supervision of a licensed clinician only: Assist in the sterilization and autoclaving process by following established protocols or operating sterilization equipment; however, the actual sterilization of instruments, especially for pre-procedure preparation, is typically outside the CMA’s scope of practice unless directly supervised by a licensed provider.
• Perform additional specialty-specific duties as assigned.
• Collaborate with Front Desk staff to expedite the delivery of quality patient care, provide an excellent patient experience and promote patient flow. Duties include:
• Managing and tracking the patient flow from arrival until exam room departure using an EMR system, including welcoming and informing patients of any delays.
• Serving as a liaison between physicians and other individuals such as patients.
• Preparing and maintaining medical charts.
• Copying and mailing requests for medical records.
• Performing additional check-out functions such as scheduling, referrals, and additional tasks as needed.
• Answering telephone calls and taking accurate phone messages.
• Other duties as assigned.

Job Qualifications:

• High school graduate or equivalency and graduated from an accredited Medical Assistant program, plus specialized certifications as needed.
• CMA must be certified by a credentialing body.
• Current BCLS/AED certification required.
• Must demonstrate strong organizational and problem-solving skills. Ability to perform across multi- disciplinary and/or specialties while maintaining high productivity and a professional and service- oriented demeanor.
• Must have excellent communication skills, interpersonal skills, and a strong ability to deescalate stressful situations.
• Must be an engaged team member, demonstrating collaboration, inclusion, reliability, punctuality, and adaptability to new and changing situations.
• Basic proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, email systems, etc.
• Will provide coverage as requested throughout practices (multiple sites and flexible schedule).
• Associate degree or additional academic coursework preferred.
• Previous medical assisting experience in an outpatient setting preferred.
• Proficiency with OSHA standards including disposal of biohazard waste preferred.
• Multi-specialty experience in a high-volume setting preferred.
• Prior EMR experience, Epic preferred.

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