Job Description

Clay Guide Front Desk, Tampa

Location: Tampa, FL

Reports to: Chief Operating Officer

Part time with potential to grow into full time

About Us

Clay is a longevity-focused concierge medicine and health-guidance organization that integrates advanced assessments, personalized medical care, and ongoing coaching. Our mission is to guide clients through healthcare complexities, proactively support their well-being, and deliver a deeply personalized experience. As part of our care team, Clay Guides act as single points of contact and client champions—ensuring clients feel supported, empowered, and connected.

Role Summary

As a Clay Guide – Front Desk, you will be responsible for delivering exceptional client service at our Tampa location- greeting clients, managing schedules, supporting clinical staff, administrative workflows, and serving as a warm, professional, and knowledgeable first impression of Clay. You will collaborate closely with the clinical team, health coaches, and other Clay Guides to orchestrate client care and ensure operational excellence.

Key Responsibilities

Client Experience and Front Desk

· Greet clients promptly, warmly, and professionally.

· Manage client check‑in and check‑out processes.

· Assist new clients with registration and orientation.

· Verify and update client contact and health information.

· Help maintain the clinic environment.

Administrative and Operational Support

· Process client payments and reconcile transactions.

· Generate daily reports and manage documentation.

· Answer phone calls, route inquiries, and maintain client records.

· Monitor and manage supply inventory.

Client Advocacy and Communication

· Serve as liaison between clients and the care team.

· Identify and report client feedback or process improvements.

· Educate clients about Clay programs and care pathways.

· Ensure HIPAA compliance and confidentiality.

Qualifications and Skills

Required

· High school diploma or equivalent (some college preferred).

· Experience in front-desk, concierge, or client service roles preferred

· Excellent communication and interpersonal skills.

· Warm, empathetic, and professional demeanor.

· Strong organizational skills and attention to detail.

· Proficiency with office software and comfort learning EMRs.

· Ability to maintain confidentiality and professionalism.

Working Conditions and Schedule

On-site role.

Monday through Thursday, 7:30 to 12:00pm

Potential to grow into Full Time role.

Compensation and Benefits

Competitive compensation package including salary or hourly pay, health insurance, and access to Clay Health & Care perks.

Culture and Values

· Client-first mindset focused on personalization and empathy.

· Collaboration across clinicians, coaches, and guides.

· Commitment to continuous improvement and innovation.

· Integrity, respect, and accountability in every interaction.

How to Apply:

Please text us at (813) 692-1802 to start a conversation today! We would love to hear about a time you transformed a client’s first impression into a positive experience.

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