Job Description

Company Description

The Mark is a design-driven, service-forward workspace provider located in Washington, DC. We are dedicated to creating collaborative, inspiring environments for professionals, entrepreneurs, and growing teams. Our mission is to foster community, comfort, and creativity through thoughtful space design and exceptional service.

Role Overview

We are seeking a Community & Operations Coordinator to support member engagement, manage day-to-day operations, and help maintain a thriving workplace experience. This role requires a proactive, service-oriented individual who enjoys building relationships, staying organized, and contributing to a positive office culture.

Key Responsibilities

Membership Engagement & Retention

• Anticipate the needs of members and guests, using relevant information to enhance and personalize their experience.
• Support front desk operations, ensuring consistent and friendly coverage during business hours.
• Serve as a visible and approachable presence, building rapport and familiarity with members.

New Member Onboarding

• Coordinate and deliver a warm onboarding experience
• Provide thorough explanations of amenities, policies, and community resources.

Events & Community Building

• Organize and host regular social events and engagement opportunities to foster a sense of community among members.
• Assist in promoting and coordinating special events, ensuring strong participation and smooth execution.

Building Operations

• Perform daily walkthroughs to identify and resolve issues, escalating recurring or complex concerns to management or relevant teams.
• Communicate building policies, updates, and service changes to members via email, digital platforms, or in-person.
• Monitor and manage the overall energy and ambiance of the space, including music levels and activations aligned with the time of day and events.
• Coordinate with building staff and vendors, such as cleaning and maintenance teams, to uphold cleanliness and facility standards.
• Track and organize operational inventory, including keys, office supplies, and other essentials.

Qualifications

• 1–3 years of experience in coworking, hospitality, property management, or a related customer-focused role.
• Strong interpersonal and communication skills—enjoys interacting with people and building community.
• Excellent organizational and multitasking abilities.
• Self-starter with the ability to work independently and within a team.
• Comfort with basic tech platforms and an interest in facilities, appliances, and building systems.
• Experience in real estate, coworking, or shared spaces is a plus.

The Mark is an equal opportunity employer.

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