Job Description
Position Title: Customer Service Representative
Location: Auburn, New York 13021
Shift: Mon – Fri (8:00 Am – 5:00 Pm)
Description:
- We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department.
- This is a contract role covering for an employee going on maternity leave later this year.
- While prior knowledge of part and pump terminology is helpful, training will be provided.
Key Responsibilities
- Serve as the first point of contact for customers via phone and email
- Route inquiries appropriately and ensure prompt responses
- Follow ISO9001 Customer Service Procedures and Work Instructions
- Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
- Assist with warranty claim processing
- Perform other duties as assigned by the Customer Service Manager
Preferred Skills & Experience
- 1–3 years of experience in a customer service role
- Proficiency with ERP-LX required
- Financial/accounting aptitude and strong problem-solving skills required
- Familiarity with MS Office, Salesforce, and general CRM tools
- Strong communication skills, customer-focused mindset, and ability to work independently
- Responsible and self-motivated
- High school diploma required; Associate's degree or some college coursework preferred
Job Tags
Contract work, Shift work,