Title: Customer Service Rep
Location: Port Washington NY (Remote)
Duration: 90 day to start with
Shift: 8am – 5pm
Details:
We are seeking tech support candidates for our customer.
We lean more towards candidates with technical skills related to electrical issues and the ability to communicate troubleshooting steps.
We prefer applicants who have relevant knowledge or experience, whether from previous roles in IT support or first-level help desk positions.
Additionally, customer service experience is highly desired, whether face-to-face or over the phone, so candidates should be comfortable communicating in writing.
GENERAL FUNCTION
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.
The Customer Service Representative uses knowledge of Client’s products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
MAJOR DUTIES AND RESPONSIBILITIES
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Client’s Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
BASIC QUALIFICATIONS
• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
PREFERRED QUALIFICATIONS
• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of Client's optical products and a strong command of the industry language
• Bilingual French
Looking for a good and reliable driver: - 65 cents per mille - 4 weeks on the road - good driving record - no criminal record
Gas Station Supervisor Location Elgin, IL : As a family company, we serve people and communities. When you work at Meijer, you're provided... ...have completed all required training. Spends majority of time within the store communicating with customers and team members...
...attention to detail, organization, and version control across many partner projects. ~ Self starter mentality and work ethic ~ High level of creativity and ability to interpret incomplete direction (heres our logo and a mood board) into polished concepts and present...
...Work Environment: ~ This role blends remote work from your home office and in-field engagement with clients. Candidate must live in the Salt Lake City and/or surrounding area. Youll need reliable transportation to connect with customers and attend appointments...
...with the department lead during three major buy periods each year, providing reporting and analysis. Maintain and track inventory levels by category and account to support optimal stock and sell-through. Prepare reports, forecasts, and business updates for internal...