Job Description

Job Title: Customer Service Representative

Location: San Leandro, CA

Temp to Hire

Salary: $25 - $29/ hour

Job Description:

CSR Billing

• Scan BOL's
• Bill LCL Dry, FCL Dry and Reefer
• Process/Bill Grainger, EDI Invoices, FCL Invoices (Tranzact)
• Request account codes, Submit corrections
• Manifest- Containers and EQ, Prepare vessel folders
• Vessel Load Reports for weekly sailings and EQ (Monday) Vessel Load Reports
• Process Credit /Debit Card Payments- (forward Linda Cunio info via -email end of day)
• Fed-Ex pouch (Mondays -Mc Lane BOL's to Honolulu) & (Wednesdays -Invoices to Seattle weekly)
• Prepare load copies
• Incoming Eastbound Shipments (arrange delivery if needed)
• Perge weekly, monthly, filing
• Answer the phone
• Work with walk-in customers

CSR Quoting

• Rate Quotes
• Work with all Outside Carriers/Agents for best pickup rates
• Dispatching UD and all outside Carriers/Agents for pickups
• Answer all emails from customers, carriers and team members
• Monitor the dispatch/BOL board making sure it stays up to date
• Check and Verify Rate Letters while quoting
• Communicate with sales and Updates if Rate Letters need any Update
• Process Numark, GLS, invoices (received via e-mail)
• Process Oak Harbor, Network invoices (received via mail)
• E-mail REL BOL's
• Print American Pioneer paperwork
• End of Month billing
• Scan all UD pickups to ICD end of day (Cecilia)
• Answer the phone

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Similar Jobs