Customer Success Manager Job at Treeline, Inc., Austin, TX

N1NvUC8vU2h4QTRUbTE3cDRDYnFTSmpa
  • Treeline, Inc.
  • Austin, TX

Job Description

Treeline, Inc., an award-winning sales recruiting and executive search agency , offering strategic sales staffing and recruitment services for leading companies in the United States and throughout North America. Dedicated to facilitating the placement of exceptional top sales talent professionals, Treeline stands at the forefront of advancing job careers of professionals in the sales industry!

Keep updated with the latest sales job opportunities nationwide by following Treeline on LinkedIn and activating our New Job Alerts !

Company Profile:

Our client is a growing tech company offering cloud-based financial reporting, business intelligence and workflow management solutions. With patented AI automation technology, they provide "ERP-like" functionality at a lower cost and complexity, empowering decision-makers with financial insights and actionable data. They are experiencing heavy growth with a small, close-knit team and are looking to expand their Customer Success division with a CX-focused CSM.

Job Description:

This is a unique opportunity to join a rapidly growing company at a pivotal stage as a Customer Success Manager with a focus on Customer Support / CX:

  • You will be the primary support and guidance for new and existing customers, owning ticketing queues and leading implementation as well as handling daily support calls.
  • Manage incoming support tickets in Zendesk/Salesforce Service Cloud, prioritizing and escalating issues to meet SLA targets.
  • Configure new customer accounts, lead virtual training sessions, and develop onboarding documentation.
  • Resolve software application questions, leveraging Excel/Google Sheets expertise for data manipulation and reporting tasks.

Requirements:

  • 3+ years of successful Customer Success, Customer Support or Technical Account Management work within a B2B software, SaaS or ARR organization.
  • Proven track record owning ticket queues and meeting SLA targets, with strong verbal and written communication skills.
  • Hands-on proficiency with Excel and Google Sheets (PivotTables, VLOOKUP, XLOOKUP) and experience with Salesforce Service Cloud.

Location : This is an hybrid work environment where you will have the flexibility to work from home on Monday, Thursday and Friday while reporting to an Austin, TX office Tuesday and Wednesday.

Job #5387

Base Salary : $65,000 - $80,000

Total Comp : $70,000 - $90,000

Job Tags

Work at office, Monday to Friday,

Similar Jobs

NBCL LLC.

Junior Salesforce Developer Job at NBCL LLC.

Job Overview: We are seeking a skilled Junior Salesforce Developer to join our team at NBCL LLC., a dynamic start-up. As a Junior Salesforce Developer, you will be responsible for designing, developing, and implementing customized solutions within the Salesforce platform... 

Accent Title

Title Specialist Job at Accent Title

 ...Established Real Estate Title Company seeks individual, with an aptitude for communicating title issues, skilled in abstract review, with comprehensive knowledge of real estate title insurance commitments and title insurance policies. Qualifications : ~ Ideal applicant... 

GDIT

Security ISSO Job at GDIT

 ...the government ensure the wellbeing of U.S. citizens. Job Description We are seeking a qualified, motivated individual to join GDIT as an Information Security Analyst Senior Advisor (Security 1 Lead ISSO) . This position will play a dual role as the Security Lead... 

UNOX Inc

Assembler Job at UNOX Inc

The Assembler is responsible for the mechanical and electrical assembly/repair of any UNOX products as spareparts kit, ovens, hoods , stands or any type of pre-built configuration as well as the final testing. The Assembler needs to perform his job in agreement within...

Morrison Express

Warehouse Associate Job at Morrison Express

Role & Responsibilities: Help achieve high levels of profitable growth on all assigned shipments by proactively analyzing order for overages and shortages, assisting in cycle and inventory counts, inspecting delivers for damage making note of any damages and advising...