Desktop Support Specialist Job at Sharp Brains, Santa Monica, CA

NlMwQyt2ZWt3QThibTFqcTRpSHVRcG5mcmc9PQ==
  • Sharp Brains
  • Santa Monica, CA

Job Description

Freelance || Backfill Support

Key Responsibilities:

  • Respond to and resolve Tier 2 support requests escalated from Tier 1.
  • Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot OS, application, and network-related issues (Windows/Mac environments).
  • Install, configure, and update software and hardware as required.
  • Support Microsoft 365 applications, Active Directory, and other enterprise tools.
  • Handle user account setups, password resets, and permission/access issues.
  • Collaborate with other IT teams or vendors to resolve complex incidents.
  • Document all support activities in the ticketing system and follow escalation procedures.

Requirements:

  • Proven experience in Tier 2 desktop or end-user support roles.
  • Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
  • Familiarity with ITSM platforms like ServiceNow or similar.
  • Good understanding of networking basics (TCP/IP, DNS, DHCP).
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple support requests.

Job Tags

Freelance,

Similar Jobs

Gentiva

Hospice Certified Nursing Assistant - Hospice Aide Job at Gentiva

**Overview****Join us to make a difference when life matters most**Are you a Hospice Aide or Certified Nursing Assistant (CNA) who finds purpose in providing compassionate, hands-on care during life's most meaningful moments?We believe every day is an opportunity to... 

KellyConnect | Contact Center Solutions

Customer Service Representative Job at KellyConnect | Contact Center Solutions

 ...share a new opportunity for a Customer Support Representative with a...  ...& Compensation Hybrid Work Schedule : In-Office : Tuesday...  ...(Irvine, CA) Work from Home : Monday, Wednesday & alternating...  ...employ each year. Kelly Services is proud to be an Equal Employment... 

Praetorian Power Protection LLC

07 Electrical Journeyman (Nonresidential Maintenance) with NETA Testing Interest Job at Praetorian Power Protection LLC

07 Electrical Journeyman (Nonresidential Maintenance) with NETA Testing Interest Praetorian Power Protection is a leading provider of...  ...codes and regulations. Conduct NETA-compliant testing and inspections on electrical equipment, including but not limited to:... 

The International Academy of Hope (iHOPE)

Special Education Teacher Job at The International Academy of Hope (iHOPE)

 ... Oversees a classroom of school-aged children (ages 3 21) with brain-based disabilities and/or with other intellectual and developmental disabilities (I/DD). Prepares lessons and teaches students, providing instructional and behavioral management support to students... 

Patello Insurance Group

Sales Rep- FT/PT Work From Home Job at Patello Insurance Group

 ...lookout for dedicated Sales Representatives to become part of our vibrant team. Experience the flexibility of full-time or part-time hours while making a positive...  ...- Excellent time management and the ability to work independently. - Commission-based compensation...