Desktop Support Technician Job at Compunnel Inc., Palo Alto, CA

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  • Compunnel Inc.
  • Palo Alto, CA

Job Description

Job Description

The Information Technology Department is seeking an experienced, high energy Desktop Technician who can perform a multitude of IT related tasks.

Ideal Candidates

  • 2+ years of IT service desk experience
  • Advanced Knowledge of windows operating system (windows 10, 11)
  • Advanced Knowledge of M365 applications – Outlook, Intunes, SharePoint, OneDrive.

ESSENTIAL DUTIES:

  • Plan and organize the configuration and maintenance of hardware and software systems for city computers.
  • Coordinate special projects related to hardware and software installations and configurations.
  • Perform installation and repairs of computer hardware and software.
  • Install, configure, and support network connections, including addressing connectivity issues.
  • Conduct data wiping and oversee the disposal of surplus assets in accordance policies.
  • Write clear, concise documentation on procedures and project activities.
  • Assist in inventory control and tracking of licenses and software.
  • Troubleshoot and resolve hardware and software issues effectively.
  • Provide desktop support, including the configuration of hardware, peripherals, and software.
  • Detect and remove spyware, viruses, and other malware to maintain system integrity.

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