Job Description

Job Title: Desktop Technician

Core Hours: M-F 8 am-5 pm

Length of Contract: Ongoing contract 6+ months!

Pay Rate: $23-25hr

We need Hands-On people who have experience with the deployment and setup of various technical equipment!

Must Haves:

• 2-3 years of related work experience
• Sound knowledge of imaging tools (SCCM preferred)
• Ability to work well under tight deadlines and meet expectations of service delivery.
• Excellent written and verbal communication skills, with the ability to effectively interact with customers at all levels.
• Ability to effectively prioritize and execute tasks with a sense of urgency.
• Strong communication skills and exceptional customer service orientation.
• Deploying and/or supporting Windows 10 in large enterprises
• Working knowledge of Microsoft operating systems and software products (e.g., OneDrive, Outlook, Productivity Apps)
• Valid driver’s license and reliable transportation

Plusses:

• Healthcare experience, and/or with EPIC specifically a big plus!
• Troubleshooting skills of networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Related certifications a plus (Network+, A+, Windows, Dell, etc.)
• Working knowledge of Active Directory
• Preferred Healthcare experience (e.g., medical office, multi-office clinic, hospital)

Responsibilities:

• Deploy standard PC images and final configuration to end-user computing equipment within multiple healthcare locations.
• Perform complex installations and configurations of desktops, laptops, associated peripherals, and related software in a hospital and medical clinic environment.
• Update asset tracking documentation and provide a daily update to the leadership team on team performance.
• Report problems (both technical and operational) and take appropriate action to resolve or escalate issues quickly.
• Follow up with end users to ensure issue resolution, quality, and customer satisfaction.

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