Desktop Support Technician Job at Insight Global, Atlanta, GA

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  • Insight Global
  • Atlanta, GA

Job Description

Job Title: Desktop Technician

Core Hours: M-F 8 am-5 pm

Length of Contract: Ongoing contract 6+ months!

Pay Rate: $23-25hr

We need Hands-On people who have experience with the deployment and setup of various technical equipment!

Must Haves:

  • 2-3 years of related work experience
  • Sound knowledge of imaging tools (SCCM preferred)
  • Ability to work well under tight deadlines and meet expectations of service delivery.
  • Excellent written and verbal communication skills, with the ability to effectively interact with customers at all levels.
  • Ability to effectively prioritize and execute tasks with a sense of urgency.
  • Strong communication skills and exceptional customer service orientation.
  • Deploying and/or supporting Windows 10 in large enterprises
  • Working knowledge of Microsoft operating systems and software products (e.g., OneDrive, Outlook, Productivity Apps)
  • Valid driver’s license and reliable transportation

Plusses:

  • Healthcare experience, and/or with EPIC specifically a big plus!
  • Troubleshooting skills of networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
  • Related certifications a plus (Network+, A+, Windows, Dell, etc.)
  • Working knowledge of Active Directory
  • Preferred Healthcare experience (e.g., medical office, multi-office clinic, hospital)

Responsibilities:

  • Deploy standard PC images and final configuration to end-user computing equipment within multiple healthcare locations.
  • Perform complex installations and configurations of desktops, laptops, associated peripherals, and related software in a hospital and medical clinic environment.
  • Update asset tracking documentation and provide a daily update to the leadership team on team performance.
  • Report problems (both technical and operational) and take appropriate action to resolve or escalate issues quickly.
  • Follow up with end users to ensure issue resolution, quality, and customer satisfaction.

Job Tags

Ongoing contract, Work experience placement, Work at office,

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