Job Description

Director of Housekeeping

Sun Hospitality is a full-range housekeeping provider offering services to the vacation resort industry. We are committed to creating a positive experience for our clients and guests with welcoming, helpful, and outstanding service while maintaining a clean and comfortable environment. We are a growing company with multiple locations nationwide looking for passionate individuals who can grow their hospitality careers with us.

Our team is growing daily as a leader in hospitality cleaning services, and we're looking for great people to join us!

Be part of a stellar team of professional cleaners working together in St Augustine, FL and see the difference you can make through service excellence.

NATURE OF POSITION: 

The Director of Housekeeping is accountable for managing the housekeeping team and operations per the Sun Hospitality Standards of Operations. Responsible for promoting, instilling and ensuring all employees embrace and reflect the values of the company philosophy and mission statement.

ESSENTIAL JOB FUNCTIONS: 

Team Building

• Develop an efficient team, meet DAILY and instill quality focus.
• Actively recruit team members and accurately convey job expectations.
• Utilize human resources, business card referrals, hiring incentives, social media, local word of mouth, job fairs and any other recruitment avenue to ensure a fully staffed operational team.
• Complete weekly employee schedules as MPOR and payroll percentage standards dictate.
• Regularly meet with staff to review and document strengths and weaknesses.
• Conduct employee evaluations and payroll status changes accurately and on-time.
• Mentor team members for career growth.
• Develop an effective 2nd in command and make known a contact person in your absence.
• Be a productive and trusted member of the resort management team.

Reporting

• Maintain day-to-day service billing and payroll records routinely per company standards.
• Strive to pass internal inspections utilizing tools available such as a review of previous inspections, director score card and inspection forms.
• Receive reports, prioritize tasks & share goals with your team.
• Complete, per standards, quarterly rooms inspection report, documenting findings. Ensure backup is maintained.
• Review & report comment card scores and remarks. Provide positive feedback to staff.
• Maintain an organized office environment and provide operational accountability.
• Update weekly action plans to effectively communicate current status of the operations and solicit company awareness and support.
• Keep RVP up to date on any issues or concerns.

Budget

• Monitor and reduce non-productive time. (If you can lean...you can clean!)
• Assure efficient use of supplies and equipment.
• Verify usage of stock counts and place orders.
• Perform inventories as needed and required. 

Customer Service

• Meet with resort management & attend manager meetings.
• Demonstrate hospitality attitude, loyalty and willingness to listen.
• Lead by example, maintain a positive attitude and assist others with professionalism.
• Be informed, build relationships & learn from others.
• Assist in solving guest complaints promptly.
• Create a strong positive customer relations environment.
• Train, counsel and enforce 5/10 rule.
• Be forward thinking and proactive. Anticipate challenges.
• Willing and able to perform all duties related to site operations.
• Stay available at all times and work extra hours as needed.
• Create a sense of urgency to ensure all units get turned on time.
• Check and respond to your email & voice mail the same day.
• Maintain a high standard of excellence with a hands-on approach to management.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to walk, stand, squat or kneel, bend, and speak, hear and smell.
• Ability to frequently lift or carry up to 25 lbs.
• Ability to frequently push or pull up to 25 lbs.
• Ability to perform work during occasional climbing, balancing, kneeling, pushing, pulling, and finger activities.

The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

KNOWLEDGE, SKILLS AND ABILITIES: 

• High school diploma, or higher.
• Must have at least 3 years of hospitality industry management experience.
• Must be able to work with a wide variety of people with different personalities and backgrounds.
• Must be familiar with Sun Hospitality Standard Operating procedures.
• Must be able to operate in a drug-free workplace and complete a background check.

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