Director of IT Field Engineering Job at Riverside Recruiting, Cleveland, OH

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  • Riverside Recruiting
  • Cleveland, OH

Job Description

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:

Director of IT Field Engineering

Direct-hire, full-time employment

$140,000 to $155,000 salary

Cleveland, Ohio + travel

Company

• 25 days of PTO + paid holidays

• Medical, dental, vision insurance

• 401k with company matching

• Solid leadership with core values

• Established reputation, major growth

• Laid-back culture with open door policy

• High visibility, make a difference

• Employe recognition and awards

• Employee assistance program

• Discounted child care

Position

• Lead multiple teams

• Challenge the status quo

• Improve business processes

• Propose innovative solutions

• Oversee operations of IT field engineering support

• Lead, coach, and mentor managers and employees

• Build partnerships with vendors and hold them accountable

• Ensure optimal IT support experience throughout all locations

• Develop policies, procedures, KPIs, and manage performance

• Meet business timelines, establish and measure required SLAs

• Vehicle travel to sites in Ohio, overnight travel to sites outside Ohio

• Ensure solutions meet requirements for security, portability, and performance

• Foster a culture of service excellence, accountability, and continuous improvement

• Oversee performance management, professional development, and succession planning

Required

• Organized

• Attention to detail

• Customer relationships

• Currently in a Director-level role

• Vendor management experience

• Ability to travel to our other locations

• Ability to lead multiple teams simultaneously

• Self-motivated and collaborative team player

• Optimistic, innovative, independent thinker

• Ability to analyze and optimize processes

• Multitasker with ability to prioritize

• Results oriented and goal driven

• Criminal background check

Sean Zetts

440-447-0001

Riverside Recruiting

Sr. Recruiter & President

Sean.Zetts@RiversideRecruiting.com

Job Tags

Full time, Night shift,

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