Job Description

Company Description

Milano Jewelry is a Direct-to-Consumer retail jewelry chain with over 40 locations in the Caribbean, Mexico, and Alaska. Headquartered in the New York City Diamond District, Milano's vertical integration from manufacturing to retail offers duty-free shopping savings with high-end quality and service.

Job Summary:

We are seeking a results-driven and customer-focused E-Commerce Manager to oversee and grow our online retail presence. This role is responsible for managing the day-to-day operations of our e-commerce platform, driving digital sales, optimizing user experience, and executing strategies that elevate our brand in the digital space. This is a full-time on-site role as an E-Commerce Manager located in New York, NY at Milano Jewelry. The ideal candidate combines creativity with analytical thinking and thrives in a fast-paced, data-driven environment.

Key Responsibilities:

Website Management & Optimization

• Oversee all aspects of the e-commerce website, ensuring a seamless and engaging user experience.
• Manage product uploads, categorization, pricing, imagery, and on-site merchandising.
• Monitor site performance and coordinate with developers/designers to resolve bugs, improve speed, and enhance UX/UI.

Digital Sales Strategy

• Develop and implement strategies to drive traffic, increase conversion rates, and grow online sales.
• Collaborate with marketing to plan and execute digital campaigns (SEM, Meta Ads etc), promotions, and seasonal launches.
• Analyze e-commerce KPIs and use data to inform decisions and identify opportunities for improvement.

Customer Experience

• Ensure an exceptional customer journey from landing page to checkout and post-purchase communication.
• Work with customer service to streamline issue resolution and improve satisfaction and retention.
• Implement personalization strategies and A/B testing to enhance the shopping experience.

Inventory & Fulfillment Coordination

• Partner with inventory, warehouse, and logistics teams to ensure accurate stock levels and timely fulfillment.
• Monitor out-of-stock issues, returns, and order discrepancies to minimize disruption and maintain customer trust.

Content & Merchandising

• Collaborate with creative teams to ensure brand consistency across all digital assets.
• Manage product content, landing pages, banners, and promotional assets to support campaigns and sales goals.
• Stay up to date on e-commerce trends, best practices, and competitor activity.

Platform & Vendor Management

• Manage relationships with third-party platforms (e.g., Shopify, Magento, Klaviyo, ShipStation, etc.).
• Evaluate new tools and technology to improve site performance, marketing automation, and conversion optimization.

Reporting & Insights

• Track and report weekly and monthly e-commerce metrics (sales, traffic, conversion, AOV, etc.).
• Generate actionable insights to continuously improve performance and customer engagement.

Qualifications:

• Bachelor’s degree in Marketing, Business, E-Commerce, or a related field.
• 3–5 years of hands-on experience managing e-commerce platforms, preferably in retail or luxury goods.
• Strong knowledge of Shopify (or similar platforms), Google Analytics, Social Media Marketing, SEO/SEM, and conversion optimization.
• Proven track record of driving online sales growth and improving customer experience.
• Experience with email marketing platforms (e.g., Klaviyo) and digital advertising tools (e.g., Meta Ads Manager).
• Strong analytical skills with the ability to interpret data and make strategic decisions.
• Excellent communication and project management skills; comfortable working cross-functionally.
• Proactive, detail-oriented, and passionate about e-commerce and digital innovation.

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