Job Description

Electricians - Don't Let This Opportunity Pass You By!

John Betlem is seeking an Electric Service Manager to join our team with a reputation for excellence. The Service Manager is responsible for continuing to build and manage a performance-driven service team that believes in providing 5-star service to clients while exceeding company goals. Serving as a leader, motivator, trainer, recruiter, and performance driver throughout our Rochester and Syracuse locations, the Service Manager inspires their team to provide customers with superior service, which results in higher lead conversion and client fulfillment.

We are currently looking for someone to join our team and have a lasting career, be inspired every day, and have fun with their colleagues. As Service Manager, you will build and lead an ideal service department with the best in the business working with you. This position will also handle hiring and developing staff, inclusive of setting and maintaining goals/standards, production monitoring and analysis, and obtaining and sharing product knowledge on services and systems.

We realize that our greatest assets are the people who take pleasure and pride in working for John Betlem, which is why we’re dedicated to offering limitless opportunities for growth and advancement. We want to help build long-lasting careers with John Betlem.

Pay Range: $78,000-$90,000 (Salary + Bonus opportunities)

Key Responsibilities:

• Provide technical assistance to Technicians when requested or when necessary to ensure high-quality of service to customers
• Lead, direct, and motivate department to reach their highest level of potential and achieve maximum motivation and attitude within service department
• Invest time in personal development to increase personal leadership within departments
• Provide ongoing technical and safety training to ensure we maintain the level of knowledge and skills to do quality work, promote a safe working environment, and prepare for future growth
• Ensure all Technicians have the necessary tools, equipment, and manpower to maximize their potential to provide the highest quality service to our customers as possible
• Work with the dispatch department to make sure the right technician goes to the right job.
• Manage and guide service technicians, as well as maintain involvement with call Center Manager, Lead Coordination, and Dispatch Center Managers daily
• Consistently provide service and sales performance support to the techs via ride a longs, site visits, and coaching calls
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
• Help develop annual budgets, control expenses, and meet or exceed plan.
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
• Train, develop and hold your team accountable to exceptional customer satisfaction and performance standards.
• Oversee customer issue resolution including site visits, oversight of repairs, and follow ups
• Other tasks and responsibilities as required to maintain efficient department operations

Here's what you need to bring to the table:

• 5+ years of Service Management preferred
• 7-10 years of experience as an Electrician preferred
• Strong communication skills. You're outgoing, self-motivated, and a team player.
• Experience managing a departments budget
• The ability to effectively manage team members
• The ability and willingness to learn the industry standards and practices, including product details and company services offered.
• Exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to provide services and taking care of any customer concerns or complaints quickly and professionally.
• The ability and willingness to perform administrative tasks.
• Working knowledge of industry regulations, restrictions, and laws. You'll ensure your team adheres to all regulations.
• A talent for resolving customer issues by developing and maintaining great relationships with customers.
• You'll regularly audit all projects to ensure all standards are met and that all work is carried out effectively, correctly, and thoroughly.
• Oversight of team members performing inspections, preparing reports, and doing installs and repairs; if necessary, you'll carry out these job duties personally to ensure the highest quality of work.

Here's how we'll reward you:

• A $78,000 - $90,000 per year salary plus KPI/Bonus
• Medical, dental, and vision insurance
• 401K
• Paid vacation, holidays, and sick time
• A tool account
• Continued training
• Advancement opportunities

Come see for yourself why we've been voted one of the Top Places to Work and one of the Top 100 Growing Companies in Rochester, Apply today!

About Our Company:

We are a family-managed residential and light commercial Heating, Air Conditioning, Electrical, and Insulation/Home Performance contractor located in Rochester, New York. We have been servicing the Rochester area for over 80 years with our professional Service/Install/Electrical/Insulation technicians who are passionate and dedicated to achieving the ultimate customer satisfaction and recently expanded into the Syracuse Market!

Our top-notch warranty and adherence to our company values of Honesty/Integrity, 100% Satisfaction, Willingness, and a Positive Attitude, are only made possible due to our earnest, hard-working employees. By offering competitive pay, stellar benefits, and a supportive work environment, we know how to attract and retain the best!

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