Job Description

Location: Downtown Miami, Miami Beach, Brickell

Job Description:

Full Time Onsite General Manager for Luxury Residential in the Downtown Miami area. Must be a people first driven professional and Highly experienced in Hospitality. The position is fundamental to all functions of the Luxury Property and includes working closely with the Association Board of Directors to manage and operate the association and facilitate solutions to problems within the community. Knowledge of Project Management/Construction is a plus.

MUST HAVE JOB REQUIREMENTS:

• Commitment and Longevity
• Luxury Hotel Experience
• A strong Flexible demeanor
• Verbally Eloquent (Spanish is not a must but preferred)
• Capability to work directly with and under direct order of the Board
• Highly detailed oriented
• Extremely hands-on
• Must be a Licensed Community Association Manager

DUTIES INCLUDE BUT NOT LIMITED TO:

• Acquires and maintains current knowledge of state regulatory agency statutes and each client's community's documents, policies and procedures.
• Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors.
• Provides leadership and direction to effectively manage relationships with other business groups, to ensure a high level of tenant service and achievement of company and property goals and objectives.
• Supervises hiring and management of direct employees and supervises selection and management of outside vendor staffing to assure personnel capable of meeting the community’s goals and high standards in a hospitable, sensitive and courteous manner.
• Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person.
• Perform regular inspections of resident lots and common areas to ensure the association’s governing documents and rules and regulations are being upheld
• Prepare and distribute board packets including management reports and meeting agendas, attend all business meetings of the Board, prepare minutes and action items, work with all committees of the Board.
• Oversee expenditures, budget management, reserve studies, reserve investments/funding.
• Collect and organize all documentation related to Association operations including records/books, documents, correspondence.
• Documents, interviews and assists residents regarding complaints about direct employees and vendor staff conduct..
• Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury relating to the ownership and maintenance of the common elements and operation of the Association, including damage or destruction to common elements.
• Plans, directs and oversees implementation of comprehensive systems for protection of the community assets and records of the Association in a professional manner.
• Constantly strive for improvements in work process and results to better meet client's expectations.
• Prepare annual budget for the association.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference.
• Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management.
• Establish and maintain collaborative working relationships between departments, with coworkers and other members the team.
• Prepare for team meetings, in advance, and act as chairperson for the meeting.
• Acquires and maintains current knowledge of state and regulatory agency statutes and each clients community documents, policies, and procedures.
• Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations.
• Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
• Respond to phone calls and correspondence in a timely and professional manner.
• Maintain a professional relationship with the BOD, Unit Owners, and vendors.
• Ability to run a BOD meeting when necessary, according to Roberts Rules of Order.
• Ability to prepare professional presentations of reports, action plans, budgets, bid analysis, etc..
• Organizes time effectively and successfully balances the competing demands of multiple projects.
• Maintain accurate records, files and communication pertinent to the Association office.
• Update Association communication regularly to include menu boards, prepare Association newsletter and update Association web-site.
• Process violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly-basis as required.
• Possess all knowledge of assets cash balances and availability of funds for projects.
• Monitors aging report, timely legal action, and updated collection module on a timely basis.
• Keep up to date equipment maintenance logs, inventory, and update the preventive maintenance manual quarterly.

Previous On-Site experience (5+ years)

• Must possess strong managerial background.
• Minimum Five (5) years of experience as an on-site Community Association Manager
• Strong working knowledge of customer service principles and practices accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget and finance.

Computer Literacy- Proficiency in Microsoft Office: Outlook, Word, Excel and other Programs:

Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.

Must have the ability to maintain a professional demeanor and appearance at all times.

Strong organizational skills and the ability to work in a fast-paced environment are critical.

Knowledge of Jenark, Strongroom and Building-Link

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