Job Description

The Harriman, a Viceroy Resort, set to open in June 2026 at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho. Just minutes from Bald Mountain’s River Run base, the resort marks Sun Valley’s first luxury hotel and for-sale residence offering, bringing Viceroy’s signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations.

The General Manager serves as the strategic and operational leader of the resort, working in close partnership with the Corporate Office and Hotel Executive Committee to deliver an exceptional guest experience and drive outstanding business results. This role oversees all aspects of the resort’s performance, including guest satisfaction, operational excellence, team leadership, and financial success.

A critical part of this role includes building and maintaining a strong relationship with the resort’s ownership group and asset managers through consistent, transparent communication and personal engagement.

Key Responsibilities include but are not limited to:

Strategic Leadership

• Develop and execute the resort's long-term strategic vision, ensuring alignment with the company’s mission and goals.
• Lead all departments with a focus on excellence, innovation, and continuous improvement.

Guest Experience

• Champion a guest-first culture by ensuring world-class service standards are implemented and upheld across all departments.
• Continuously evaluate and improve guest satisfaction to uphold the resort’s reputation as a premier luxury destination.

Operations Management

• Direct daily operations across all resort functions including front office, housekeeping, food & beverage, spa, wellness, recreation, and other amenities.
• Ensure optimal use of resources to achieve service excellence and operational efficiency.

Financial Performance

• Lead the development and execution of annual budgets and financial plans.
• Monitor and analyze financial performance, KPIs, and market trends to identify opportunities for growth and cost management.
• Implement strategies to maximize revenue and profitability.

Team Leadership & Culture

• Recruit, develop, and retain top talent across all departments.
• Foster a collaborative and inclusive workplace that promotes professional growth and accountability.
• Provide mentorship, set clear expectations, and maintain a performance-driven culture.

Sales & Marketing Collaboration

• Partner with sales and marketing teams to create and execute strategies that drive occupancy and elevate brand positioning.
• Leverage data and insights to target key markets and attract high-value clientele.

Qualifications & Requirements

• Proven experience as a General Manager in a luxury and/or lifestyle property is required.
• Ski resort leadership experience preferred.
• Prior involvement in pre-opening of a hotel or resort is a plus.
• Experience working with third-party ownership groups and Homeowners Associations (HOAs) a plus
• 7+ years of progressive leadership in hotel management, including executive-level roles.
• Strong financial acumen and experience managing complex budgets.
• Exceptional leadership, communication, and interpersonal skills.
• In-depth understanding of luxury hospitality trends and guest expectations.
• Ability to lead effectively under pressure in a fast-paced, dynamic environment.

EOE

Job Tags

Similar Jobs