Job Description

About the Club

Our Club is Valencia’s premier destination for racquet sports, fitness, and community, set across 8 scenic acres in the Santa Clarita Valley, just 40 minutes from Los Angeles. With a vibrant membership base, state-of-the-art facilities, and a commitment to providing an exceptional experience, the Club is positioned for growth and continued success.

We are seeking a visionary General Manager to shape strategy, member experience, and operational excellence for a thriving private club and lead the next chapter of our Club. The GM will cultivate a culture of hospitality, accountability, and high performance, ensuring operational excellence while deepening member engagement and driving long-term growth.

Why Join Us?

This is a rare opportunity to lead a thriving tennis, pickleball, and fitness club and shape its next phase of growth. As General Manager, you will have the autonomy and support to deliver world-class member experiences, lead a dedicated team, and make a lasting impact in the Valencia/Santa Clarita community.

Position Summary

Reporting directly to ownership, the General Manager (GM) is accountable for all facets of Club operations:

• Membership Growth & Retention: growth, recruitment, and retention strategies
• Member Experience & Programming: service standards, programming, and satisfaction.
• Marketing & Communications: brand building, promotions, and community outreach.
• Financial Management & Administration : budgeting, reporting, compliance, and Human Resources
• Food & Beverage Excellence : dining service quality, member events, and revenue growth
• Facilities & Capital Planning : maintenance, safety, and capital investments

The GM will ensure strategic alignment, seamless interdepartmental coordination, and the delivery of exceptional member experiences.

Core Responsibilities

Leadership & Culture

• Provide strategic leadership, setting the vision, values and professional standards across all functions
• Attract, recruit, train, mentor and develop a high-performing leadership team; delegate effectively while maintaining accountability
• Foster a culture of trust, collaboration, continuous improvement and professional accountability across the Club
• Maintain and inspire staff at all levels through being approachable, visible, and communicating and leading by example

Member Experience

• Serve as the Club ambassador, cultivating and strengthening strong relationships with members and fostering a member-first culture
• Lead the creation of innovative inclusive programming for our racket, fitness and wellbeing programs
• Expand and promote programming to engage current and new members
• Enhance the sense of Club community, retention and member satisfaction
• Oversee seamless execution of social events, tournaments, and wellness initiatives

Financial & Operational Management

• Develop and manage operating and capital budgets; with full fiscal accountability and drive sustainable growth
• Track and closely monitor key performance indicators (KPIs) across membership, F&B, and programming and take proactive actions as needed
• Oversee and ensure compliance, risk management and operational integrity
• Maintain and continuously improve an outstanding facility – prioritizing safety, modernization, quality standards
• Manage vendors/partner relationships, ensuring all agreements support the Club’s mission and values

Marketing, Brand & Growth

• Collaborate and partner to launch and execute campaigns that promote the Club’s brand and attract new members
• Use the CRM systems to strategically manage sales and engagement, and ensure the teams responsible for the same are trained and actively using and maintaining the same to track and manage the business
• Drive membership sales through innovative promotions and community engagement
• Represent the Club externally to strengthen partnerships and visibility

Qualifications

• Bachelor’s degree in hospitality, sports management, business or related field or equivalent experience, advanced degree or CCM certification preferred
• 7+ years of progressive leadership experience in private clubs, hospitality, multi-purpose fitness or luxury service environments
• Demonstrated success overseeing multiple club functions: membership, marketing, F&B, facilities, and administration
• Strong P&L experience, capital budgeting and financial acumen, with proven ability to understand and manage P&L, budgets, and capital projects
• Expertise in racquet sports, fitness and well-being programming and operations
• Proven strength in leadership and track record for hiring and mentoring teams to a high-performance workforce
• Outstanding written, oral communication and interpersonal skills; comfortable and highly competent in engaging all levels of stakeholders
• Exceptional problem-solver and change enabler; track record for driving a growth mindset and instill a culture that is always considering and driving positive change
• Thrives in a dynamic, fast-paced, member-focused setting
• Strong Microsoft Office and/or Google Suite knowledge and use required, strong preference for strong experience and knowledge of CRMs and multi-purpose fitness software

Compensation & Benefits

• Competitive base salary commensurate with experience; $120,000–$165,000 depending on skills, experience relevant to the requirements
• Performance-based annual bonus tied to membership, financial, and service metrics
• Comprehensive benefits package, including health insurance and PTO
• Club membership privileges
• Potential relocation assistance for out-of-market candidates

How to Apply

We encourage qualified and interested candidates to submit a resume and cover letter outlining your qualifications, credentials, leadership philosophy, and relevant experience.

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