Hardware Specialist Job at Sharp Brains, Russellville, AL

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  • Sharp Brains
  • Russellville, AL

Job Description

NOTE IT IS PART TIME/ FREELANCE/ DISPATCH SUPPORT

NOT FULL TIME, KINDLY APPLY IF YOU CAN SUPPORT ON FREELAMCE SUPPORT

Key Responsibilities

  • Perform hardware break-fix repairs on laptops, desktops, and peripherals (HP, Lenovo, and other OEM devices).
  • Replace defective components (motherboards, hard drives, RAM, keyboards, batteries, displays, etc.).
  • Conduct initial diagnosis to confirm faulty parts before replacement.
  • Document all repairs, part replacements, and service activities in the ticketing system.
  • Maintain compliance with OEM standards and warranty procedures.
  • Coordinate with vendors and suppliers for part orders, returns, and inventory tracking.
  • Provide excellent customer service while interacting with end-users during onsite visits.
  • Ensure proper ESD (Electrostatic Discharge) and safety compliance while handling devices.

Required Skills & Qualifications

  • Hands-on experience in hardware repairs (HP, Lenovo certification is a plus).
  • Strong troubleshooting skills for identifying faulty components quickly.
  • Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).
  • Ability to handle multiple OEM devices (HP, Lenovo, Dell, etc.).
  • Basic understanding of Windows OS for verification after repair.
  • Strong communication and customer service skills.
  • Must hold valid OEM service certifications (HP/Lenovo/Dell) — or willingness to obtain.

Job Tags

Full time, Freelance,

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