Job Description

SUMMARY: The General Manager manages all aspects of the department including but not limited to: guest relations, reservation management, staffing, training, record keeping, and payroll in accordance with hotel policies and procedures keeping with the expectation and policies of the company. Models and acts in accordance with McNeill Keys to Success guiding principles, and as a team member joins the mission “People Serving People”.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Cultivate a respectful workplace maintaining and holding accountable all departments to respect of attendance, respect of performance, respect of behavior and respect of common sense and judgement
• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Manages and monitors activities of all employees in the Front Office, Housekeeping, Maintenance, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
• Actively participate in the success of the operations of the hotel to include daily check-ins/huddles, property walks, monitor time and attendance, inspection of rooms, monitoring financials, and following proper procedures of the bank deposit.
• Oversees and supervises payroll functions, ensuring pay is processed on time, accurately, and in compliance with government regulations within the designated software
• Responsible for scheduling within labor standard guidelines using the budget and scheduling platform identified by McNeill Hotel Company
• Maintains a professional and high-quality service-oriented environment
• Assures all social media, 3rd party, and brand-based reviews are responded to promptly
• Uses problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise
• Informs all staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
• Responsible for managing operating expenses and purchasing for all operations departments using approved vendors with the brand and McNeill Hotel Company
• Responsible for attending and actively participating in monthly and weekly revenue, and forecasting expectations
• Participates in preparing annual revenue and expense budgets
• Hire, train, and develop team members; use progressive discipline as needed
• Profit & Loss analysis, reconciliation, and reporting
• Responsible for Sales and Revenue strategies; working closely with sales teams
• Weekly/Monthly communication processes to corporate staff and owners
• Works closely with all departments to improve guest services and foster cross departmental communication
• Monitor performance of departments by consistently completing room and public area inspections
• Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture
• Works closely with all departments to ensure proper key controls and safety measures are maintained at all times
• Adheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collections

Other duties as assigned by supervisor or management.

QUALIFICATIONS:

Education/Experience: High School Diploma or GED equivalent. A minimum of 2 years- experience in team management or supervisory experience.

Skills:

• Customer service
• Interpersonal skills
• Attention to detail
• Time management
• Ability to monitor staff activities and accomplishment of tasks
• Adaptability
• Proficient communication
• Technical capacity
• Decision making
• Ability to read, write, and speak the English language

Working Conditions:

• Will be required to work nights, weekends, and holidays
• Will be required to work in a fast-paced environment

RELATIONSHIPS:

Internal: Assistant General Manager, Front Office Manager, Department Heads, Human Resources, Chief Engineer, Sales Manager, line level associates and Field Operations at the corporate level

External: Vendors: For purchasing, accounts receivable and accounts payable

Guests/Clients: To provide customer service

PHYSICAL/COGNITIVE ACTIVITES:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the job's physical and mental activities to the end that an applicant with a disability can determine whether they can do this job either with or without accommodations.

The major responsibility in this position is to manage staff and procedures efficiently as it pertains to the front office of the hotel. This person must understand the practices, techniques and technologies required in the work they are performing or monitoring.

While performing the duties of this job, the employee is frequently required to stand, walk; sit; bend; use hands to finger, handle, or feel; reach with hands and arms; communicate verbally and hear. Vision abilities required by this job include close vision to computer screens. The employee is occasionally required to use a sense of smell. The employee could be required to lift and or carry boxes up to 15 pounds.

Reading and writing abilities are utilized to document or record all tasks delegated and completed, to order supplies, enter in reservations, submit reports or to read and understand sensitive cash handling materials.

Reasoning abilities are always utilized. Basic mathematical abilities are utilized a significant portion of the time.

This person will need to be able to react quickly in emergency situations and make decisions that may involve the safety of others or a great amount of money.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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