Job Description

Job Requirements:

• Provide proactive human resources support for multi-state locations across the company, ensuring compliance with daily operational requirements, and building positive employee relations at all levels of the business.
• Help communicate our HR policies, executing business specific projects and initiatives relating to human resources decisions, procedures, and programs.
• Provide support for management teams and all levels of employees by answering non-routine requests for information on policy interpretation, providing advice and counsel on employee issues and implementing practices and programs.
• Support all levels of employees in the areas of new hire onboarding (including I-9 verification), HRIS, recruitment, employee relations, employee development, workers compensation, company-communication & benefits support.
• Conduct new employee orientations weekly.
• Enter all employee changes and maintain the HRIS for the organization.
• Function as the benefits administrator, ensuring all new hires are properly onboarded for benefits, benefits questions are answered, and assist with open enrollment.
• Monitor employee counseling, disciplinary actions, and performance improvement plans; overseeing involuntary termination procedures; and approving related documentation.
• Work with employees to provide direction and assistance on documentation for leave related matters; specifically, FMLA, Workers Comp, Safety and ADA accommodations within the workplace.
• Conduct exit interviews to help determine reasons behind separations.
• Mediate and resolve employee relations issues; conducting thorough and objective investigations when necessary; especially highly sensitive issues of sexual harassment and discrimination.
• Act as a resource to supervisors and managers in the supervision of employees. Work with managers to resolve difficult human resource problems.
• Identify training opportunities and work with the HR Manager to ensure needed training is provided.
• Partner with management to develop and drive strategic workforce plans, processes and develop the workplace culture.
• Represent the organization at unemployment hearings.
• Perform periodic training and audits.
• Participate in the talent acquisition process when called upon to assist with interviewing and candidate selection on certain positions from time-to-time.
• Assist with the modification and/or new development of policies and procedures.
• Assist in accident and/or incident investigations.
• Coordinate payroll processing with Payroll when needed.
• Assist with various Human Resource projects as needed.
• Performs other related duties as required and assigned.

Qualifications:

• Minimum 3-5 years of human resources generalist experience in a setting with at least 150+ employees
• Bachelor’s Degree in HR, Applied Behavioral Sciences, Industrial Relations or another relevant field, or a combination of education and experience
• Most possess some experience managing employee relations investigations and resolving potential company litigation issues.
• Proven ability to develop and maintain positive working relationships with employees, leadership and external contacts
• Previous experience working with FMLA, and/or leave administration as a primary point of contact
• Previous recruitment and onboarding experience required
• PHR/ SHRM-CP Certification preferred
• Prior experience working in Retail is preferred
• Knowledge of current employee relations practices, as well as State & Federal labor & employment law
• Must be results driven and provide a high quality of work
• Must have Microsoft Office experience, specifically Outlook, Word and Excel and Teams
• Must be able to prioritize workload and multi-task assignments when facing a deadline
• May be required to work evenings or weekends, as business demands dictate
• Excellent written and verbal communication skills, including large group presentations
• Strong attention to detail
• Ability to self-monitor in terms of meeting deadlines and working with little supervision
• Excellent analytical and problem-solving skills
• Professional demeanor
• Ability to work well with others – we want to keep our place a friendly and cooperative workplace
• Positive and Can-Do attitude

Work Location:

• This is a hybrid position based out of Coppell, TX where you would report for 3 days/week.

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