Job Description

Position: Technical Support (Imaging Support Specialist)

Location: Onsite: 2011 N. Soto St, Los Angeles, CA 90032

Duration: Direct Hire

Shift timing: Mon- Fri: 8 am- 5 pm (8 hrs/day & 40 hrs/ week)

Pay Rate: $36/hr on W2

JOB ID- USCAJP00016743

Interview Process: 2-3 rounds (Video/Teams interviews)

Job Description:

The Imaging Support Specialist (ISS) is responsible for the support of the imaging user community at Keck Medicine of USC hospitals and affiliated clinic locations. This position will provide hardware, software, and other related technology support with the primary focus in imaging systems and modalities. The Imaging Support Specialist is an enterprise customer-centric role, and the incumbent can expect to frequently interface with vendors, clinicians, staff, and IT while providing top-tier service, thorough communication, and timely resolution. The ISS will serve as a technical point of contact for our clients, provide timely on-site support, learn & support new clinical imagingtechnology, provide technical training, assist in execution of IT projects, and update documentation.

Minimum Education:

• High school or equivalent.

Minimum Experience:

• Minimum 1 year of experience in supporting imaging technology environments.

• Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress & follow escalation procedures.

• Knowledge of computer hardware (advanced workstations, diagnostic monitors)

Job Accountabilities:

• Act as the on-site, in-person, initial point of contact for all imaging system related concerns.

• Install and maintain hardware, computer peripherals, and imaging applications located on-site and remote.

• Assist in creating training materials pertaining to computer troubleshooting and usage.

• Maintain imaging equipment to ensure proper security and system updates are applied.

• Assist with medical device assessment, on-boarding, and troubleshooting.

• Attend clinical department meetings and daily imaging huddles.

• Provide comprehensive issue documentation in the ticketing system.

• Provide correct escalation to imaging tier 2 support or other IT department(s)

• Track and facilitate issue resolution to completion.

• Basic understanding of clinical workflow will be expected to support the end user.

• Create and maintain KB articles.

• Manage imaging hardware inventory.

• Contribute to the completeness and accuracy of application installation documentation.

• Provide necessary infrastructure updates to imaging devices.

• Assist with testing and validation for imaging impacting initiatives.

• Troubleshoot networking and connection issues on-site and remote.

• Other duties as assigned

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