Inbound Call Center Representative Job at Garnet River, Getzville, NY

Nnk0TitQZWp3d3NhblYzbzZDYnBSNS9mcXc9PQ==
  • Garnet River
  • Getzville, NY

Job Description

Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find technical talent.

Job description

We are currently seeking a Customer Service Representative for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with issues involving their fare media cards and accounts. They will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position requires 100% onsite presence based out of Buffalo, NY. A hybrid schedule will be available once you are meeting attendance and performance metrics.

Essential Job Duties & Responsibilities:

  • Answers all incoming fare media phone calls from customers.
  • Processes all fax and email inquiries.
  • Performs all assigned tasks as quickly and accurately as possible.
  • Follows all established policies, procedures, and written/verbal instructions.
  • Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
  • Answers all inquiries related to fare media.
  • Initiates outbound calls as needed.

Minimum Job Requirements:

  • High school degree, or equivalent, 1-3 years’ experience in a Customer Service/Call Center.
  • Some college coursework preferred.
  • Must be a good team player.
  • Must possess a positive attitude.
  • Must excel in a fast-paced environment.
  • Able to work and respond in a high-volume situation.
  • Willing to work extended hours.
  • Ability to type 40 plus words per minute (WPM).
  • Proficient in Microsoft Office

Pay Rate: $17/hour

At Garnet River, we care about our employees. We strongly believe in work/family balance. Our robust employee benefits package includes: a competitive salary, paid vacation, sick time and holidays, health insurance (including dental and vision), 401(k) and life insurance.

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

Job Tags

Work at office,

Similar Jobs

Pro-Active

Customer Service Representative Job at Pro-Active

Customer Service Representative Summary In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service...

DPS Group Global

Environment, Health and Safety Manager Job at DPS Group Global

 ...EHS Manager to join our team in Cary, NC. In this role you will assist in the development and continuous improvement of the Arcadis safety culture through verbal and written communication, developing and conducting EHS training programs, and providing safety coaching... 

Russell Tobin

Senior Embedded Software Engineer Job at Russell Tobin

 ...schedule 2-3 days per week in office Top Priority Skills: At least 5 years of experience in Aerospace or Embedded Systems Engineering Degree must have (might entertain a Computer Science Degree, but engineering is better) Nice to haves: Experience with C/C++... 

Element Engineering Group, LLC

Traffic Design Team Lead Job at Element Engineering Group, LLC

 ...office in Orlando and now has an incredible opportunity for a Traffic Design Team Lead in Central Florida. Whether you are an experienced...  ...FDOT standards Conduct field reviews Perform quality control reviews Effectively communicate and coordinate with clients... 

Ledgent Technology

Talent Acquisition Specialist Job at Ledgent Technology

Temp Position - Open ended Pay: Up to $30 an hour, W2 Location: 100% on site in TX-Carrollton 75010 Overview: The Talent Acquisition Coordinator supports the department management and staff with recruitment processes, ensuring a seamless candidate experience...