Job Description

Client: Banking Firm

Job Title: IT Support

Duration: 12+ months (possible extension or permanent hire)

Pay: $21.00/hr on W2

Location: South Jordan, UT

Schedule: Variable shifts | 40h work week

Job Overview

A leading banking firm is seeking an experienced IT Support Specialist to provide high-quality technical support. This role focuses on delivering exceptional customer service, resolving technical issues efficiently, and supporting enterprise-level hardware and software.

Key Responsibilities

• Deliver excellent customer service via phone, chat, and in-person support.
• Actively listen to users to understand issues and respond with urgency.
• Document incidents and requests accurately in the tracking system.
• Troubleshoot and resolve hardware, software, and application problems.
• Perform assessment, triage, research, and education to end users.
• Provide after-hours or weekend support as needed.
• Maintain strong attention to detail, follow-through, and a positive, team-oriented attitude.
• Install, modify, repair, and run diagnostics on hardware, peripherals, and software.
• Build rapport with users and communicate clearly regarding resolution status.
• Handle challenging situations professionally and calmly.

Qualifications

• Excellent customer service and communication skills.
• 2–5 years of related IT support experience in a high-tech, fast-paced environment.
• Technical support background preferred but not required.
• High school diploma or GED required.
• Strong diagnostic and problem-solving skills.
• Self-motivated and able to work independently under pressure.
• Able to work varied shifts, including evenings, weekends, and holidays.

Job Tags

Similar Jobs