Job Description

Job Title: IT Support Specialist

Position Type: Full-Time

Location: Orange County, CA

Salary Range: $25/hr - $30/h (USD)

Job ID#: 157229

Summary

As a vital member of the IT team, you will be responsible for supporting the daily operations of the organization's information technology systems. This role involves troubleshooting technical issues, maintaining hardware and software, and providing comprehensive IT support to all staff members. The ideal candidate will possess a strong foundation in computer systems, networking, and various software applications, complemented by excellent problem-solving and communication abilities.

Responsibilities

• Deliver technical assistance and support for all incoming inquiries and issues concerning computer systems, software, and hardware.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Diagnose and resolve issues related to hardware, software, and networks.
• Work collaboratively with the IT team to pinpoint and implement solutions that enhance system performance and efficiency.
• Contribute to the management and maintenance of the organization's network infrastructure, which includes switches, routers, and firewalls.
• Establish user accounts and permissions, ensuring the implementation of appropriate access controls and security protocols.
• Perform regular data backups to ensure data integrity.
• Aid in the procurement and inventory management of all IT equipment and software licenses.
• Provide training and guidance to staff on fundamental computer operations and software applications.
• Stay current with new technologies and industry trends, recommending potential upgrades to improve IT systems and processes.
• Maintain detailed documentation of technical procedures, system configurations, and troubleshooting steps.
• Focus on IT asset management and procurement.
• Fulfill other duties as assigned by management.

Qualifications

• An Associate degree in Information Technology, Computer Science, or a related field is required; a Bachelor's degree is preferred.
• Demonstrated experience in providing IT support and troubleshooting within a professional setting.
• Professional certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous.
• Familiarity with common hardware components, printers, and other peripherals.
• Proficiency with operating systems including Windows, iOS, and Android, as well as productivity applications like Microsoft Office.
• Exceptional troubleshooting capabilities for both hardware and software problems.
• Excellent verbal and written communication skills to articulate technical concepts to non-technical individuals.
• Strong attention to detail and effective problem-solving skills.
• The ability to multitask and prioritize effectively in a dynamic environment.
• Mandarin proficiency required, as support tickets and end users are mandarin speakers only.

Physical Requirements

• This position requires prolonged periods of sitting at a desk and working on a computer.
• The role may also involve standing or walking for extended periods, lifting up to 50 pounds, and performing repetitive motions.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at .

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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