Job Description

IT Support Technician – Part-Time - Job Description

About Us:

Shin Yen Retail Property Management is a premier commercial real estate company with a diverse portfolio of shopping centers and retail properties. We are committed to excellence in property management, investment, and client service. As part of our continued growth, we are seeking a proactive and skilled IT Support technician to join our team. This role ensures the smooth operation of office technology and IT systems, supporting both operational efficiency and employee productivity.

Position Overview:

The Part-Time IT Support technician will provide technical support across our office environment, maintain IT infrastructure, and assist in implementing technology solutions. This role requires strong technical knowledge, excellent problem-solving skills, and the ability to manage IT needs for a growing commercial real estate office in a professional and timely manner.

Key Responsibilities:

Technical Support & Troubleshooting

• Provide day-to-day IT support to employees for hardware, software, and network issues, both on-site and remotely.
• Install, configure, and maintain computers, printers, phones, and other office technology.
• Troubleshoot and resolve issues with operating systems, applications, peripherals, and connectivity.
• Assist employees in using office software, collaboration tools, and other IT systems.

Network & Systems Maintenance

• Monitor and maintain local area networks (LAN), Wi-Fi, and VPN connections.
• Assist in server and cloud system maintenance, including backups and security updates.
• Ensure proper configuration and security of devices, user accounts, and software.

IT Administration & Documentation

• Maintain accurate IT inventories and records of equipment, software licenses, and configurations.
• Track support requests, resolutions, and recurring technical issues.
• Prepare IT reports and recommendations for management on technology improvements and upgrades.

Cybersecurity & Compliance

• Implement and monitor IT security best practices, including antivirus, firewall, and access controls.
• Assist in ensuring compliance with data protection policies and regulatory requirements.
• Support secure handling of sensitive company and tenant information.

Project & Vendor Support

• Assist in technology-related projects, such as system upgrades or new software rollouts.
• Coordinate with third-party vendors and service providers for IT support and maintenance.
• Recommend and help implement technology solutions to improve office efficiency.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• 2+ years of IT support or help desk experience in an office environment.
• Proficiency in Windows and/or Mac operating systems, Microsoft Office Suite, and common business software.
• Basic knowledge of networking, servers, and cybersecurity practices.
• Excellent organizational and problem-solving skills, with attention to detail.
• Strong verbal and written communication skills, capable of assisting non-technical staff.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco.
• Experience supporting offices with 20+ employees or managing small-scale IT infrastructure.

Job Type: Part-time

Pay: $22.00-$24.00 per hour

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

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