Job Description
Mission Statement:
Provide excellent first-level support for network and voice issues, ensuring seamless communication and connectivity for all users.
Day to Day:
- Respond to and troubleshoot new phone and network issues.
- Check out and update access switches as needed.
- Troubleshoot new network equipment and cabling.
- Assist with configuring V-Lans.
- Install new phones and resolve voice-related issues.
Must have:
- 1-3 years of experience in first-level network and voice troubleshooting.
- Proficiency with basic command-line network tools (ping, tracert, ipconfig, nslookup).
- Experience installing and troubleshooting Cisco IP phones and basic voice issues.
- Solid knowledge of network cabling, including use of common cabling tools.
- Familiarity with basic Cisco IOS CLI commands for status checks.
Plusses:
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