Job Description

Overview

We are seeking a detail-oriented and proactive Order Management Representative to oversee and optimize our order processing operations. The ideal candidate will play a crucial role in ensuring timely and accurate order fulfillment while collaborating with various departments.

Responsibilities

• Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc.
• Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied
• Provide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability
• Operate the shared email inbox to assure organization, delegation and timely responses
• Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications
• Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements
• Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries
• Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continuous improvement

Qualifications

• Work experience in customer service and order management within an office based environment
• Knowledge in the usage of MS Office (Word, Excel, PowerPoint, Outlook)
• SAP knowledge required
• Strong communication skills
• Demonstrates strong organizational and time management skills, thriving in dynamic, fast-paced environments

If you are passionate about optimizing order management processes within a dynamic environment, we encourage you to apply for this exciting opportunity.

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