Patient Experience RN Manager Job at TRDFIN Support Services Pvt Ltd, Murrieta, CA

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  • TRDFIN Support Services Pvt Ltd
  • Murrieta, CA

Job Description

Position Overview

We are seeking an experienced Performance Improvement / Patient Experience RN Manager to lead and strengthen a patient-centered culture of care at a Joint Commission accredited acute care hospital and designated Trauma Center / Paramedic Base Station .

This role translates patient experience data, feedback, and patient relations insights into actionable improvements that elevate the patient and family experience across clinical and operational teams.

Key Responsibilities

  • Drive a culture of patient centered care across hospital departments
  • Lead patient experience and performance improvement initiatives
  • Translate qualitative and quantitative patient feedback into actionable behaviors and process improvements
  • Analyze patient experience data, trends, and survey results to inform leadership decisions
  • Support patient advocacy, grievance, and complaint resolution processes
  • Partner with clinical and administrative leaders to improve care delivery and service recovery
  • Ensure alignment with Joint Commission standards and regulatory expectations
  • Educate and coach staff on patient experience best practices

Education

  • Graduate of an accredited Registered Nurse program
  • Bachelor’s degree in a related field (required)
  • Master’s degree in a related field (preferred)

Certifications & Licenses

  • Active California RN License (required)
  • CPXP – Certified Patient Experience Professional (preferred)
  • CPHQ – Certified Professional in Healthcare Quality (preferred)

Experience Requirements

  • 3+ years of clinical experience in an acute care hospital with demonstrated leadership ability
  • Experience in patient advocacy or complaint/grievance management (preferred)
  • 1+ year of quality or performance improvement experience, including data analysis and management

Why Join Us?

  • Challenging and rewarding leadership role in hospital administration
  • Competitive compensation with generous paid time off
  • Comprehensive Medical, Dental, Vision, and Prescription Drug coverage
  • 401(k) with company match and discounted stock purchase plan
  • SoFi Student Loan Refinancing Program
  • Career growth opportunities across 300+ healthcare subsidiaries

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