Job Description

Key Responsibilities:

• Team Leadership & Scheduling
• Lead, mentor, and schedule the in-house project delivery engineer team; manage travel logistics and resource allocation for maximum efficiency.
• End-to-End Project Ownership
• Oversee project timelines and scope, ensuring successful installation, commissioning, and handover of LED display systems.
• Onsite Escalation Management
• Step in to address critical technical issues or client concerns when frontline engineers require support; coordinate with R&D or HQ teams as needed.
• Client-Facing Professionalism
• Maintain strong communication with clients during on-site work; ensure high levels of customer satisfaction and uphold company professionalism.
• Reporting & Communication
• Deliver regular updates on project status, team performance, escalations, and risk areas to internal stakeholders.
• Process Compliance
• Enforce standardized workflows, including pre-travel approvals, budget controls, site acceptance, and project closure documentation.
• Local Delivery Framework Building
• Help establish a scalable U.S.-based delivery system; gradually build and structure a high-performing local team.
• Vendor and Outsourcing Oversight
• Optimize the use of third-party contractors where necessary; establish vetting processes and service level expectations.
• Team Development
• Promote continuous learning and professional development within the delivery team to enhance technical and operational capabilities.

Qualifications:

• 5+ years of experience in LED display system installation, commissioning, or technical support
• Prior experience managing multi-site or enterprise-level LED projects
• PMP or CTS certifications preferred
• Excellent leadership, planning, and troubleshooting skills
• Fluent in English (Mandarin Chinese is a plus)
• Bachelor’s degree in engineering, AV technology, or related field
• Comfortable with frequent and extended travel (up to 100%) across the U.S. and Canada

Preferred Experience:

• Familiarity with LED manufacturing, cabinet structures, signal systems, and display calibration

• Experience leading cross-functional teams and coordinating between field teams and corporate offices

• Hands-on experience with project tracking tools such as SAP, Smartsheet, Teamwork, or similar

• Ability to manage pressure, ambiguity, and tight deadlines while maintaining quality

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