Job Description

Client Overview : Our client is a luxury brand known for combining craftsmanship, heritage, and modern design across leather goods, fashion accessories, and ready-to-wear.

**This role is 4 days onsite in Princeton, NJ

Role Overview: The Retail Human Resources Manager is responsible for leading HR operations for a multi-location retail workforce, ensuring alignment with business objectives while delivering a positive and engaging employee experience. This role serves as the primary HR contact for retail employees and field leadership and acts as a strategic partner to business leaders in driving people initiatives that support an inclusive, high-performance culture. The role oversees employee relations, performance management, training, policy implementation, talent acquisition support, and compliance with applicable labor laws.

Retail Human Resources Manager Responsibilities:

• Serve as a trusted advisor to field and operational leaders on complex employee relations matters, providing guidance and risk mitigation strategies.
• Lead investigations and resolution of sensitive employee issues, partnering with internal or external resources as appropriate.
• Support performance management processes, including corrective action and termination decisions.
• Maintain accurate and confidential employee records related to employee relations and disciplinary actions.
• Participate in and lead cross-functional projects, organizational initiatives, and engagement programs.
• Partner with regional and operational leaders to identify organizational development opportunities and develop action plans.
• Drive performance management processes, including goal setting, coaching, and succession planning.
• Provide guidance on HR programs such as performance evaluations and compensation review cycles.
• Analyze HR metrics and trends to provide insights that improve organizational effectiveness.
• Facilitate leadership training and development initiatives to strengthen managerial capability.
• Conduct exit interviews and analyze onboarding and engagement feedback, sharing insights with leadership.
• Promote engagement strategies that support organizational culture and business results.
• Interpret and ensure consistent application of HR policies and procedures.
• Stay current on U.S. and Canadian employment legislation to ensure compliance and minimize risk.
• Support the recruitment process for retail roles, including review and approval of job requisitions and offer documentation.
• Partner with hiring managers to enhance recruitment strategies and candidate experience.
• Collaborate with HR and recruiting teams to support competitive hiring and retention strategies.
• Assist field teams in building talent pipelines through networking and employer branding efforts.
• Participate in career fairs and talent outreach initiatives as a representative of the employer brand.

Retail Human Resources Manager Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Professional HR certification (e.g., SHRM or HRCI) preferred.
• 5–7 years of experience in an HR business partner or generalist role, preferably supporting multi-site operations.
• Strong working knowledge of U.S. federal, state, and local employment laws; experience with Canadian labor laws is a plus.
• Experience with HRIS platforms preferred.
• Proficiency in Microsoft Office tools, including Outlook, Teams, PowerPoint, and Excel.
• Retail or multi-unit operational experience preferred.

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