Job Description

About the Company

TEI Group is a dynamic and innovative elevator company dedicated to delivering exceptional Service, Repair, Modernization and Construction solutions to our clients. With a commitment to Safety, Integrity and Quality, we have established a strong reputation for providing top-notch services that exceed customer expectations.

About the Role

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.

Responsibilities

• Manage all aspects of the elevator service department including preventative maintenance, callbacks, and minor repairs
• Ensure all service work is performed in compliance with A17.1 code, safety standards, and company policies
• Monitor daily work orders, technician productivity, and ticket closure rates
• Supervise and support elevator mechanics and helpers, including coaching, training, and performance reviews
• Conduct ride-alongs, jobsite visits, and quality control audits
• Ensure all technicians have required tools, PPE, certifications, and training
• Develop and maintain strong relationships with property managers, building owners, and consultants
• Proactively address customer issues and ensure high levels of satisfaction
• Coordinate walkthroughs, maintenance audits, and contract renewals
• Support preparation and delivery of repair quotes based on field technician findings
• Ensure all service routes are properly staffed and balanced for workload and geography
• Track maintenance contracts, expiration dates, and service obligations
• Assist with job scheduling for repairs, inspections, and code compliance issues
• Work with sales and operations teams to onboard new maintenance contracts
• Track service revenue and repair sales performance by branch or region
• Support collections efforts by providing documentation or status updates as needed
• Manage department budget, overtime approvals, and productivity KPIs
• Ensure all technicians follow safety regulations and company procedures
• Maintain documentation for accident reports, toolbox talks, and OSHA logs
• Coordinate safety training, drug testing, and certifications with HR or Safety Officer
• Ensure compliance with state elevator licenses and permit inspections
• Participate in leadership meetings and contribute to operational planning
• Develop and implement process improvements to enhance service delivery
• Assist in hiring and onboarding new service technicians and dispatchers
• Collaborate with modernization and construction managers to support inter-departmental needs

Qualifications

• Associate's degree or equivalent experience
• 3+ years of management
• Excellent written and verbal communication skills
• Elevator maintenance or repair a plus!

Equal Opportunity Statement

TEI Group is an Equal Opportunity Employer. TEI is committed to maintaining a workplace free from harassment (sexual or otherwise) and intimidation of any employee or job applicant. We do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

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