Job Description

Shelter Advocate

Full Time or Part Time | Days, Evenings or Nights

Lutheran Social Services CHOICES for Victims of Domestic Violence has been the sole resource for victims seeking shelter in Franklin County for more than four decades, providing a Temporary Emergency Shelter, 24-Hour Crisis Hotline, DV Counseling, Legal Advocacy, Peer Support Groups and more.

The ideal candidate will share Our Mission : Creating a better world by serving people in need.

What will I do as a Shelter Advocate with Lutheran Social Services?

• Greets all volunteers, residents, and prospective residents. Provides communication, information, and supplies to residents as needed related to shelter services including bed assignments, locker assignments, towels, bedding, and self-care supplies.
• Maintains overall cleanliness and sanitation of shelter facility including resident dorms, hallways, floors and lounges in assigned areas.
• Assigns and supervises resident service work and encourages residents to fully participate in agency services and campus community.
• Holds shelter residents accountable for upholding shelter rules and expectations. Communicates any issues or concerns to Director or Case Manager as appropriate.
• Takes resident attendance, maintains bed count, and ensures shelter capacity.
• Assists in donation receiving and delivery.
• Provides information to clients on CHOICES and other services such as medical, dental and vision care, community resources and diversion services during absence or high-volume times.
• Facilitate shift report to oncoming shift personnel.
• Escort volunteers and staff between buildings as needed.
• Assist with shelter laundry services.
• Backs up Admissions Specialists as needed on Crisis Hotline calls.
• Follow all protocols related to the security cameras, emergency evacuation and access to the building.

Requirements for a Shelter Advocate with Lutheran Social Services:

• High School degree, GED, or equivalent work experience required.
• Experience with victims of domestic violence or individuals with significant trauma histories or other special needs populations preferred.
• Able to communicate appropriately and work with a diverse group of individuals.
• Ability to work a flexible schedule as needed.
• Demonstrated critical thinking, crisis intervention, problem solving and communication skills.
• Dedication to excellent customer service, a commitment to treating clients with dignity & respect.
• Ability to work as part of a team.
• Experience in providing direct services in some segment of the human services field.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits for Full-time positions* with Lutheran Social Services include:

• Health insurance with 4-plan options!
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 12 Paid Holidays
• Discount Marketplace
• Opportunity to make a positive impact on individuals & the community

*some part-time positions may be eligible for some benefits as well

ABOUT Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing . LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.

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