POSITION OVERVIEW
Responsible for overseeing the daily operations of an IMS store. Ensures that the highest quality standards and exceptional customer service are maintained and provided at all times. Collaborates with the Human Resources Department to train store employees. Contributes to the maintenance of Company property and the cleanliness and organization of stores and the products sold within. Performs related work as required.
REPORTS TO:
Regional VP of Fulfillment
RESPONSIBILITIES AND DUTIES
With Minimal Supervision and Direction:
• Makes every effort to exceed customers’ expectations, ensuring customers complete satisfaction.
• Assist the Human Resources Department in hiring, trains and develops store employees.
• Effectively manages the employee development process through mentoring, setting goals and expectations; coaching and counseling as required, and performing employee appraisals and evaluations.
• Develops and monitors individual employee training plans to continually increase knowledge and experience.
• Administers employee staffing schedule. Recommends routine and seasonal hours of operations.
• Assists with the upkeep and preservation of Company assets to include buildings, all equipment, and employee amenities to include adherence to preventive maintenance guidelines and quality requirements for measuring devices, tools, equipment, and safety.
• Effectively manages store inventory and reporting findings to purchasing for resolution.
• Displays and markets retail items in a manner that promotes the customer’s attention to and interest in Company products, to encourage and improve sales.
• Keeps store products well organized and clearly identified and properly priced.
• Surveys customers to identify potential new products before communicating these ideas to Purchasing, the Manager of Store Operations and the General Manager.
• Manages the store ordering process, to include responding to inquiries, providing quotations, order fulfillment and related tasks.
• Motivates and coaches store employees to create a positive, upbeat atmosphere with the goal of improving the customer experience.
• Manages the store to meet budget requirements.
• Sets goals and sales targets for individual sales persons.
• Targets profitability through daily and monthly reviews of individual orders and sales person’s personal performance.
• Establishes and maintains criteria for competitively pricing Company goods and services to specific markets.
• Administers cash, daily balance sheets, cash register records, and bank deposits.
• Manages the store safety program, with the wellbeing of customers and employees in mind.
• Coaches employees on safety protocol and opportunities and any customer or employee accident reporting process.
• Prioritizes thee store workflow with respect to receiving goods and services directly or through company transfers, stocking of and store items, pulling orders, processing of orders, and the delivery of orders.
• Drives on company business.
• Performs other duties as required.
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