Job Description

Tenure - Full Time

Location - Charlotte, NC

Title - Vendor Managed Inventory Specialist (VMI Specialist)

Job Summary

The Vendor Managed Inventory (VMI) Specialist is responsible for managing and optimizing inventory levels at customer sites. This role involves ensuring product availability, maintaining accurate stock levels, and building strong relationships with key customer personnel. The VMI Specialist serves as a direct point of contact for clients, using company technology to track inventory, generate orders, and provide excellent customer service.

Essential duties and responsibilities

• Customer relationship management: Act as the primary on-site contact, building and nurturing strong relationships with customer staff to ensure satisfaction.
• Inventory management: Monitor inventory levels at customer locations to prevent shortages or overstock situations. Conduct regular stock checks and ensure accuracy within the customer's system.
• Order processing: Generate and submit replenishment orders using company technology or handheld scanning devices. Obtain customer approvals for orders as needed.
• Merchandise handling: Receive, unpack, and put away stock at customer locations, resolving any discrepancies or errors.
• Problem-solving: Address and resolve customer issues related to inventory, delivery, or product quality, and provide feedback to the sales team and management.
• Sales and growth: Identify opportunities to grow revenue by promoting product expansions or special programs to existing customers.
• Reporting: Track and report on inventory KPIs, customer feedback, and other metrics to management.
• Special projects: Assist with setting up new customer locations or participating in other special projects as needed.

Qualifications

• Education: High school diploma or equivalent is required.
• Experience: Previous experience in a supply chain, inventory management, or customer service role is preferred. Experience in a related industry is a plus.

Skills:

• Strong computer literacy, including proficiency with spreadsheet and word-processing software.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and manage time effectively.
• Basic math skills.

Other requirements:

• A valid driver's license and reliable transportation are required, as the role involves daily travel to customer sites.
• Ability to lift up to 50 lbs, stand for extended periods, and move products and equipment.
• Compliance with customer-specific safety protocols, including wearing personal protective equipment (PPE).

Work environment

• The role primarily involves frequent travel and work at customer site, which can include warehouses and production facilities. The position requires a high degree of independence and self-management

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