Job Description

The PG Difference

PG is a Minority and Veteran Owned Workforce Solutions company. Our culture and our brand are built around our people-first mentality. We place an emphasis on building relationships and getting to know our PG community and business before we train employees on their day-to day jobs. Our goal is simple, to help our employees build a network of lasting relationships based on trust and respect for each other. This allows us to foster an environment that supports employees' choices to balance what’s most important to them. Our hybrid environment provides employees opportunities to connect, develop, and succeed, while still giving them autonomy and flexibility to work remotely or from a local office based on their needs.

We believe that everyone’s voice matters regardless of their role or tenure. Within PG, employees have access to leadership of all levels and the opportunity to give and receive feedback to influence change in both formal and informal ways. We also like to have quite a bit of fun along the way!

Job Description

Do you have a passion for helping others? Do you enjoy customer service and helping entrepreneurs or small businesses thrive?

As an Supplier Care Specialist (SCS), you will be responsible for providing an exceptional working experience for Independent Contractors and Secondary Suppliers during their assignments with Populus Group. If you're someone who thrives working in ambiguity and loves problem solving - this is your role! You'll be leaning into your discernment in this role, operating heavily within the "gray" space regarding questions or escalations. The focus of this role is customer service (helping small businesses), and partnering with our onboarding and billing specialist teams. You will thrive if you are detailed oriented, enjoy problem solving, and can be firm but compassionate.

Responsibilities

• Build meaningful relationships to provide a positive working experience with Populus Group for independent contractors and secondary suppliers after onboarding is completed.
• Communicate with onboarded contractors as needed in regard to their active assignments and help find solutions to contractor inquiries including but not limited to invoicing, termination/off-boarding, change orders/contract changes, and audits.
• Coordinate with onboarding and Vendor Billing Services team to execute change orders, contract changes, extensions, and off-boarding for contractors.
• Assist with data entry and maintenance for onboards in various software tools.
• Ensure compliance by checking up on expiring documentation for all contractors and coordinate re-vettings with onboarding partners.
• Coordinate with internal partners to facilitate customer and internal audits.
• Make routine welcome, service, and maintenance calls to suppliers.
• Assist with ad hoc projects.
• Stay up to date on guidelines and laws tied to independent contractor recommendations.
• Maintain Standard Operating Procedures regularly.

Skills & Requirements

• Enjoy building strong and meaningful relationships
• Manage projects and tasks under tight timelines
• Excellent verbal and written communications
• Ability to stay calm and confident when dealing with difficult conversations
• Ability to prioritize and pivot in a fast-paced environment
• Detail oriented and meticulously accurate
• Critical thinker and creative problem solver

Unique Benefits

We believe everyone deserves the opportunity to succeed. This is why it is so important to us that our employees’ have access to a wide variety of development options to help them become better professionals and people. This includes informal opportunities for self-development, skills-based development, and formal training. The opportunities are endless, highlighting some of our options below:

• Our hybrid environment provides autonomy and flexibility to work remotely or from a local office based on team need
• Degreed Online Learning Platform
• Employee Development Program offering learning opportunities for varying levels of experience
• Tuition Reimbursement for both Undergraduate and Graduate Degrees
• 1k Treat Yourself Account (after 6 months’ employment)
• Free Book Program (Yup, free books sent right to your door!)
• Internal development lunches and Snack Chats (Yes.. snacks!)
• Annual Training Fund
• Community Service Hours
• 20 Days PTO (Not Including Observed Paid Holidays!)

Projected Budget Compensation

External Hourly Base Compensation: $20.00 - $20.50

Bonus eligibility up to $4,000

Cost of Labor Adjustment applicable in specific markets

Populus Group is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. ?If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ClimberHR@PopulusGroup.com for other accommodation options. However, if you have questions about this position, please contact PGinternalrecruiting@populusgroup.com

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