Job Description

Role Overview

We are seeking a hands-on, high-accountability Vice President of Title & Operations to serve as the operational leader of our young, high growth title agency.

This role is designed for a battle-tested title professional — someone who has done the work, understands the details of escrow and title operations, and is equally capable of leading people and owning outcomes.

You will own day-to-day operations, while partnering closely with the Founder on strategy, philosophy, and major decisions.

What This Role Is (and Is Not)

This role is:

• In the weeds when needed
• Accountable for execution, not just planning or coaching
• A builder of people, process, and culture
• Fast-paced, pragmatic, and decisive

This role is not:

• A macro-only or purely strategic position
• A checklist manager
• A passive “report up” role
• A remote-only role

Core Responsibilities

Operational Ownership

Own day-to-day title and escrow operations across the agency. Ensure files move efficiently, accurately, and compliantly from open to close. Identify bottlenecks, risks, and inefficiencies — and fix them. Own technical processes and be responsible to execute on adjustments as needed.

Leadership & People Management

Directly manage a team of approximately 12 operational staff. Set clear expectations, coach and develop team members, and build trust through competence and follow-through.

Systems & Technology

Serve as an internal SoftPro expert. Maintain optimized workflows, templates, and system usage, and ensure consistent adoption across the team.

Scaling & Growth

Help design and implement operational processes that scale. Participate in hiring, vetting, and onboarding as the team grows.

Required Experience & Qualifications

Must-Haves (Non-Negotiable):

• 10+ years of title agency experience
• Direct experience as a title processor and/or escrow officer
• Strong people-management experience
• Demonstrated accountability and ownership mindset
• Advanced SoftPro experience
• Ability to work in-office 2–3 days per week in the Greater Philadelphia area

Highly Valued:

• Experience at both a title agency and an underwriter
• Experience scaling operations or teams
• High emotional intelligence paired with decisiveness

Work Style & Culture Fit

Fast tempo, high accountability, practical over theoretical, direct communication, and no ego — just ownership.

Growth Opportunity

This role is designed to grow into a true operational second-in-command position, with increasing authority over team structure, process design, hiring decisions, and operational strategy. Our company is growing 50% - 100% annually.

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