Job Description

POSITION SUMMARY

The Watchmaker will be responsible for the repair, maintenance, and restoration of luxury timepieces, ensuring they meet our high standards of quality and accuracy. They must demonstrate excellent technical skills, attention to detail, and strong customer service abilities.

Key Responsibilities

• Diagnose malfunctions and determine repair needs through visual inspection, testing, and disassembly of timepieces.
• Repair or replace faulty parts, including movements, hands, and batteries, ensuring that all components function properly.
• Clean, oil, and adjust the mechanisms of timepieces to ensure their continued accuracy.
• Order and maintain stock of watch parts.
• Calibrate timepieces to ensure precise timekeeping.
• Maintain detailed records of all repairs and parts used during servicing.
• Keep a clean and organized workspace in compliance with industry standards.
• Stay current with new technologies and advancements in watchmaking.
• Communicate effectively with customers to explain repair needs, process, and cost estimates.
• Utilize the company POS system to check customers in and out as needed.
• Participate in brand-specific training and certification programs for luxury watch brands, including Rolex, Patek Philippe, Jaeger-LeCoultre, Breitling, Tudor, Cartier, Tag Heuer, and Hublot.

Preferred Skills

• Formal training as a Watchmaker.
• Exceptional attention to detail and craftsmanship.
• Strong time management skills.
• Excellent organizational abilities.
• Superior communication skills for both customer interaction and internal team collaboration.

Required Qualifications

• Flexibility to work retail hours, including evenings, weekends, and holidays as needed.
• Ability to perform a variety of tasks in a dynamic and fast-paced retail environment.
• Must be authorized to work in the United States.
• Proficiency in operating the company's POS system.

This document outlines the essential expectations and requirements for the Watchmaker position. The role demands a blend of technical expertise, organizational skills, and the ability to deliver exceptional customer service. We are looking for a professional who can thrive in a high-quality, customer-focused environment and maintain our brand's reputation for precision and excellence.

Brown & Co is an equal opportunity employer committed to diversity and inclusion in the workplace. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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