Attend discovery sessions for implementations and enhancements · Provide end-to-end configuration of all objects for large systems changes and optimizations in alignment with the approved architectural design · Support end user requests and updates; monitor and action on help queue tickets, email and Slack communications. Conduct support shifts where applicable. · Conduct ongoing systems audits and operational updates to configuration (e.g. user access, template updates, report updates, etc.), collaborating with the Lead Sys Admin as needed · Support updates to design documentation and configuration workbooks as they relate to configuration optimization · Provide system configuration recommendations and Advise on custom form streamlining · Support user acceptance testing and training; work with the Lead Sys Admin to create test scripts; update any bugs found during testing · Support training, office hours, or other end-user support and education functions as needed *Must have Adobe Workfront or relevant certificate with Adobe, see attached sample resume for reference*
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