Job Description

We are seeking Call Center/Customer Service Representatives to join a fast-paced inbound call center supporting internal sales representatives and external customers. This hybrid role offers the opportunity to train on work with a collaborative corporate team, and grow into a long-term customer support career.

About the Role

We are looking for Customer Service Representatives to join our team.

Responsibilities

• Handle approximately 60–65 inbound calls daily (average call time 3.5 minutes).
• Provide order status updates, quotes, returns, product audits, credits, and invoice rebill information.
• Enter and modify customer orders in SAP (training provided).
• Track and confirm shipments; provide proof of delivery when requested.
• Assist with billing inquiries and process credit/debit memo requests according to department policy.
• Answer product-related questions as the first point of contact.
• Resolve order discrepancies and ensure customer satisfaction.
• Maintain performance levels aligned with key metrics (accuracy, quality, and call volume).
• Participate in 8 days of paid training prior to taking live calls.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of inbound call center experience preferred.

Required Skills

• Strong verbal and written communication skills.
• Basic computer proficiency and ability to navigate multiple systems.
• Familiarity with Microsoft Office (Outlook, Word, Excel).
• Experience with SAP or similar ERP software a plus.
• Typing speed: minimum 25–30 words per minute
• Must be detail-oriented, organized, and able to multitask in a high-volume environment.
• Stable work history — no frequent job changes.

Preferred Skills

• Experience in a fast-paced, customer-focused environment.
• Enjoys problem-solving and providing excellent communication and service to both internal teams and external customers.

Pay range and compensation package

Compensation: $19–$21/hour (contract), $22/hour upon conversion.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

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