Job Description

Carrier Operations

As the Tracking Lead, you will oversee the end-to-end visibility and proactive management of shipments across our carrier network. You will be the go-to person for tracking, tracing and escalation of freight movements, ensuring timely updates, mitigating risks, and enabling smooth communication between our operations team, carriers and customer/warehouse contacts. Your role is central to delivering on our promise of “Ship With Confidence.”

Key Duties & Responsibilities

• Track and trace shipments from dispatch through delivery: monitor carrier status, ETA changes, deviations, delays, reefer temperature issues, etc.
• Provide real-time updates and notifications to internal reps and stakeholders via the load ELOG (electronic log) / tracking system.
• Proactively alert warehouses, customer sites or consignees of ETAs, changes, or issues (for example — temporal, dock bump, demurrage risk).
• Escalate and manage exceptions: identify delays, investigate root cause, coordinate with carriers/terminals/warehouses to drive corrective action.
• Assist in filing and managing freight claims (damage, loss, delay) in conjunction with the operations/claims team.
• Respond to paperwork requests, documentation follow-up (e.g., PODs, BOLs, temperature/reefers, intermodal switch docs).
• Maintain records/logs of key tracking metrics (on-time performance, temperature excursions, missed ETAs, etc.) and report trends to management.
• Collaborate with logistics operations, customer service, carrier management and sales teams to continually refine tracking and visibility processes.
• Support process improvement initiatives: help define standard operating procedures (SOPs) around tracking & tracing, alerts, escalation workflows.
• Potentially mentor or coordinate with tracking team members (if role expands) to ensure consistency, accuracy and responsiveness.
• Ensure compliance with carrier agreements, customer SLA’s, DOT/transport regulations as they impact tracking & visibility.

Qualifications & Skills

• Must live in the Kansas City area and be able to work in the office full time.
• 2–4 years (minimum) experience in logistics operations, tracking/tracing, carrier operations or transportation management.
• Strong attention to detail and ability to monitor multiple moving parts (i.e., many freight lanes, multiple carriers, multiple modes).
• Excellent communication (verbal and written) – you’ll be updating internal teams, warehouses, carriers and customers.
• Proficient in using tracking/tracing tools, TMS or other freight visibility systems.
• Ability to manage exceptions and escalate appropriately: you’re comfortable jumping on calls, investigating issues, driving resolution under tight timelines.
• Strong organizational skills, multi-tasker, ability to work in a fast-paced environment, and keep calm under pressure.
• Understanding of freight operations (full-truckload, intermodal, LTL, temperature-controlled) is a plus.
• Ability to work in-office full time (until the process is smooth).
• A collaborative, problem-solver mindset: you’ll be part of the larger operations team and need to interface with carriers, internal teams and customers.

Why Join Fountain City Logistics?

• Be part of a forward-thinking and innovative team.
• Thrive in a supportive work environment that values your growth.
• Remote flexibility while staying connected with a dynamic KC-based team.
• Join a company recognized as a Top 10 Best Place to Work in Kansas City!

Take the next step in your career and contribute to our mission of excellence and innovation in the logistics industry. Email your resume to careers@fountaincl.com !

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