Job Description
Position Summary:
Performs duties of a clinical and clerical nature. Maintains records and applies knowledge and skills to run a full functioning office for one or more Providers in Clinic. Assists professional staff by performing routine duties in caring for patients.
Education, License, Certification:
High School Diploma or equivalent.
Experience:
Knowledge of medical terminology, ability to communicate and excellent customer service skills a must. Must be dependable, professional, flexible and able to multi‐task.
Essential Functions:
- Interviews patient to obtain medical history.
- Determines vital signs, (weight, temperature, blood pressure, etc) and documents in the patient’s medical record.
- Assists provider during exam and treatment.
- Directs patient to examination room and prepares patient for examination and treatment.
- Performs liaison duties between patients, Providers, hospital staff, etc.
- Process ancillary reports and all other patient results to the provider for review and assists with patient communication.
- Responsible for greeting patients and updating various pertinent information into the patient’s medical record.
- Routes patient after exam to proper area for visit completion.
- May be required to do phlebotomy.
- May perform high level disinfection, based on departmental equipment
Other Duties:
- Answers telephones and schedules patient appointments.
- Takes messages of a medical nature (requests for prescription refills, test results, etc).
- Performs other clerical functions as necessary.
- Exhibits good telephone etiquette.
- Quotes patient self‐pay balances at time of scheduling.
- Informs patients of their financial obligations.
- Directs patients to the patient representative for assistance with their account.
- Applies principles of disinfection/sterilization/disease transmission/universal precautions as per clinic and manufacturer guidelines.
- Assists in maintaining appropriate level of supplies.
- Attends and participates in Department meetings, along with contributing to department/office goals.
- Become familiar with ICD‐9 and CPT coding.
- Cleans, stocks, and prepares exam rooms.
- Coordinate patient appointments for X‐ray, CT scans, Physical Therapy, etc. as ordered by the providers.
- Assists with obtaining and processing referral and pre‐certification requirements.
- Maintains confidentiality, respect and consideration of patients and others.
- Applies Guthrie values (patient centeredness, teamwork, excellence) when performing daily tasks.
- Maintains equipment according to manufacturer guidelines and clinic policies and procedures.
- Performs and documents quality control on equipment as required.
Updated 8.20.25
Job Tags
Full time, Work at office, Flexible hours,