Customer Service Representative Job at Vaco by Highspring, Bristol, PA

NGlNUC92U2t6Z3dZblZQbDRDYm9RcC9m
  • Vaco by Highspring
  • Bristol, PA

Job Description

Customer Service Representative (Temp-to-Hire)

Location: Bristol, PA

Schedule: Hybrid | Onsite

Type: Temp-to-Hire
We're currently supporting a client seeking a Customer Service Representative to join their growing team! This position is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment. Hours: Monday through Thursday 11:30am to 8pm onsite, Fridays working from home and occasional Saturday 8-4 every 3rd week rotation. The role will begin on a temporary basis with strong potential to convert to a permanent position.

Key Responsibilities:


  • Handle incoming customer inquiries via phone and email with professionalism and accuracy.

  • Process orders, returns, billing adjustments, address changes, and account updates.

  • Provide order status updates, resolve delivery issues, and manage customer expectations.

  • Maintain accurate records and ensure timely, complete system updates.

  • Communicate customer feedback and trends to supervisors and management.

  • Stay informed on company systems, products, and policies.

  • Perform other related duties as assigned.

Qualifications:


  • Minimum 6 months of customer service experience in an inbound call center environment required.

  • Excellent communication skills, including grammar, tone, and diction.

  • Strong listening skills and ability to handle customer concerns with empathy.

  • Proven reliability and consistent attendance record.

  • Demonstrated ability to meet call center metrics (talk time, after-call work, calls per hour, and quality).

  • Proficiency with PC-based systems and data entry.

  • High school diploma or equivalent required.

Why This Role:

This is a great opportunity to join a supportive team and make a real impact in customer satisfaction-while gaining valuable experience in a professional, high-volume environment.
If you're a dependable communicator with a passion for customer service and are seeking a temp-to-hire opportunity, please APPLY NOW. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Job Tags

Hourly pay, Permanent employment, Temporary work, Work at office, Local area, Monday to Thursday, Saturday,

Similar Jobs

pharosIQ

Sales Development Representative Job at pharosIQ

At PharosIQ, we are a recognised market leader in Account Based Marketing. We are excited to announce new opportunities to support continued growth working on behalf of some of the top Global Tech Firms, including Dell, IBM, Cisco and HP. We are seeking ambitious individuals...

Sylvan Learning Center

Certified Reading and Math Tutor Job at Sylvan Learning Center

 ...impact in school and in life. Sylvan Learning provides academic tutoring for students from Pre-Kindergarten through 12th grade, so that...  ...Learning Center is seeking enthusiastic and dedicated, Certified Reading and Math Tutors to join our team. If you're passionate about... 

University of Maryland Medical System

Registered Nurse (RN), Shock Trauma, Hyperbaric, Part Time Job at University of Maryland Medical System

 ...patient care and advance the science of nursing. Located in downtown Baltimore near the...  ...t find a more vibrant place to work! Part Time Position, three 10 hour shifts per week...  ...mandatory classes/training. Licensure as a Registered Nurse in the state of Maryland, or... 

Fourth Floor

Warehouse Associate - Luxury Womenswear Label Job at Fourth Floor

 ...Generate shipping labels and documentation for domestic and international shipments Conduct quality control checks to ensure all items...  ...are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure... 

Verbit

Freelance Legal Transcriber US Job at Verbit

We are seeking experienced freelance legal transcribers based in the USA to join our fun team! If you are looking for part-time freelance work to do from home, this is a wonderful place to start. At Verbit, we offer administrative support, as well as the ability...