IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician
Our client is a global leading high tech company:
-Over 6,500 employees across 20+ offices;
-Fast growing;
-Cutting edge AR and VR technologies, 3D printing, etc.
They are looking for an IT technician to join their US team:
-Troubleshooting Windows OS, Mac OS and Linux OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF,
-Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA;
-Building good relationship with 3rd party software/hardware vendors;
-Documentations
Initially 11 months full time contract till the end of 2025 with option to extend yearly. W2 employer contract offering $34.79 per hour (40 hours per week) plus contribution to medical plan and federal public holidays as PTOs. 5 days on site in Santa Monica (2772 Donald Douglas Loop N, Santa Monica, CA 90405)
Requirements:
-2 + years experience working as IT support/service desk;
-Working knowledge in troubleshooting Linux (Red Hat) / Windows/ Mac OS X/Mac/Apple technologies
-Storage Systems - Synology (nice to have)
-3D printers (nice to have)
-Excellent client facing and problem solving skills, creative thinking and sociable personality
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