Job Description

Job Title: Field Service Technician

Location: Boston, MA

Coverage area: Greater Boston area

Department: Service (Operations)

Reports to: Service Manager

FLSA Status: Hourly, Non - Exempt

SUMMARY: The Field Service Technician provides customer service in person and/or by telephone to customers in and around the greater Boston area. Technicians will also help fulfill the needs of the maintenance schedule when needed by performing preventative maintenance on parking access, as well as software and/or hardware. Works with upper-level support to troubleshoot/setup/configure car access systems to include LAN (Local Area Networks). Effectively understands and troubleshoots basic setup of credit card configuration within the PARCS (parking access & revenue control system) network.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform field repairs on parking access system and building access systems, software and/or hardware related
• Troubleshoot and correct problems on devices/equipment, down to board level, low voltage
• Correct/fixes; minor to complex software issues on parking/access systems
• Understand and troubleshoot the entire setup of a SKIDATA network (LAN)
• Properly identifies all network devices on a LAN (router, modem, switch etc.)
• Can properly use handheld devices like, but not limited to, multi meter, Network tester, toner, etc.
• Understand basic relay logic
• Works with upper-level support to setup/configure firewall, router, and other network devices
• Provides effective customer service, to internal and external customers
• Properly identifies when higher level support is needed. Work closely with peers and support team to ensure customer expectations are met
• Effectively execute troubleshooting instructions from higher level support
• Properly maintain vehicle status and maintenance, as required
• Properly maintains his/her inventory levels, by properly transacting in ERP (SNOW) system
• Communicates effectively with service coordinator, advisors, and service management team
• Responsible for transactions for assigned work orders (WOs) in ERP system on a per WO basis (parts and labor), also to include maintenance checklist, as required by existing processes
• Perform monthly preventative maintenance – scheduled inspection, cleaning, lubricating, and adjusting of the equipment
• Other duties, as assigned

QUALIFICATIONS:

This is an experienced position within the Service Department. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Must be at least 21 years old, with a valid driver’s license; have and maintain a driving record clean of any major or numerous violations
• Must be able to drive to field / customer locations to perform field work
• Working knowledge of Windows Server 2008/2012/2016, SQL, Windows OS 7, 10 and above, and network firewall configurations
• Must possess aptitude to learn new technologies
• The ability to work independently all while keeping others informed of your processes and progress via multiple avenues – including ERP System, email, and/or phone
• Proficiency in Microsoft Project, Excel, and PowerPoint
• Must be able to complete SKIDATA technical certified training courses – within 24 months; or has completed required certified courses in the technical career track. Specific product/equipment and software training supplied by SKIDATA

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) or equivalent and two (2) years of training/experience in related field required, or equivalent combination of education and experience. Good skills in the use of hand tools required – experience using ERP software a plus.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid Driver's License, in state of residence.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to drive motor vehicle; sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop; kneel; crouch; or crawl; and talk; or hear. The employee must frequently lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception; standing for long periods of time; climbing ladders, stairs, ramps; handling and assembling small parts, use of a variety of tools and equipment such as power construction equipment, measuring devices, power tools, and testing equipment including oscilloscopes, ammeters, and computers/digital equipment.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and/or automobiles. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock. The noise level in the work environment is usually moderate to occasionally loud.

TRAVEL:

There may be occasional travel outside of the employee’s regular region; this travel may be by airplane or vehicle and will be planned with as much advanced notice as possible.

SCHEDULE:

Monday through Friday – Available 8am – 5pm. Saturday and Sundays – Possible with advance notification. The general hours of the position are Monday through Friday (8 a.m. to 5 p.m.); however, the expectations are that you be flexible to work as the needs of the business require. This may require occasional overtime; working on Saturday/weekends; and/or before or after the hours of 8 a.m. to 5 p.m. Technicians are required to be on an on-call rotation for one week per month. Supervisor will give as much advance notice as possible and try to evenly distribute hours based on business needs among the employees with skills, knowledge and ability for the work that needs to be accomplished.

SKIDATA Inc. is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V

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